We're a growing team, and as we scale, so does our need to focus on expanding our customer operation support team. You'll be joining a people-focused company, and as a Support Engineer, you will help customers solve their technical issues, guide them through changes, and manage their needs and requests. You’ll be a key point of contact, listening to clients, providing answers, and coordinating with other teams to deliver the right solutions at the right time. Good communication skills, independent thinking, and a problem-solving mindset are your most important assets in this position. In return, you get the satisfaction of moving customers forward and enjoy great flexibility in managing your day.
THE OPPORTUNITY
- Time zone - US - 9 am MST start or EMEA - 9 am CET start
- Work directly with our customers’ administrators to investigate, resolve issues, identify root causes, and provide guidance.
- Collaborate with our developers, DBAs, and cloud engineers to ensure timely resolution of customer requests and bug fixes.
- Assist configuration engineers and cross-functional teams in addressing customer problems.
- Contribute to our internal knowledge base and AI assistant by sharing solutions and insights.
- Occasionally engage in coding or configuration to expand your technical skill set.
- Willingness to learn the pricing domain and understand our customers’ business needs.
- A proactive, responsible approach with strong self-management—no micromanagement required.
- A team player who actively shares experience and seeks and provides support when needed.
- Customer-centric mindset with excellent communication skills.
- Strong sense of quality, independence, and accountability.
- Passion for DevOps, problem-solving, and delivering impactful solutions.
THE SKILLSET
- 2-4 years of work experience in a technical support or equivalent role.
- Strong communication skills in English (spoken and written).
- Experience using issue trackers (e.g., Jira, Salesforce ServiceCloud).
- Core SQL skills (2+ years recommended), relational database knowledge, execution plans.
- Familiarity with Git (via GitHub, BitBucket, Azure DevOps).
- REST API knowledge (HTTP methods, JSON, authentication, REST principles).
- Experience with documentation tools (e.g., Confluence).
- Practical exposure to scripting/programming:
- Preferred: Python, JavaScript/TypeScript.
- Additional Advantage: Standard .NET stack (.NET 9, ASP.NET Core, WebAPI, C#).
THE BENEFITS
- Professional growth and Development opportunities.
- Working within a team of friendly, skilled people where help is always within reach
- Flexible working hours
- 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
- High-end laptop (Dell or Mac)
- Competitive pay and bonus
- 18 vacation days in a year in addition to 15 days Sick Leave/ Casual leave per calendar year.
- 16 hours of paid volunteer time off per year
- Wedding gift and newborn gift allowance for employees.
- 26 weeks of paid maternity leave and one week of paid paternity leave.
- Health Insurance of up to 7 lacs for self, spouse, 4 dependent children, and parents. 100% of the premium is paid by Vendavo and it covers the employee, spouse, children, and their parents.
- Group Term Insurance coverage up to three times of their Annual CTC . Dependents are not covered.
- Group Personal Accident coverage up to three times of Annual CTC. Dependents are not covered.
- Provident fund contributions
THE VENDAVO STORY
Vendavo partners with the world’s leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people.
OUR SAAS PRODUCTS
Our B2B pricing and selling solutions include Vendavo Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, Vendavo Sales Optimizer, Deal Price Optimizer, Vendavo Pricepoint, and Rebate & Channel Manager. You can learn more about our products here.
OUR FUNDING
We are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space.
OUR CULTURE & YOU
We collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Slove for the Customer, Build What’s Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners.
Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you’re part of a company that’s committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments.
EMEA and California residents applying for positions at Vendavo can see our privacy policy here.
OUR TEAM IS GROWING. YOU WILL TOO.
