The Systems Administrator will manage end-user technologies, troubleshoot issues, and enhance IT services while maintaining high customer service standards.
About Versapay 🚀
For growing businesses that need to accomplish more with less, Versapay’s Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automating invoicing, facilitating B2B payments, and streamlining cash application with AI. Versapay integrates natively with top ERPs, while allowing businesses to collect with a self-serve payment portal and collaborate with customers and teammates to resolve what automation alone can’t. Owned by Great Hill Partners, Versapay’s employee base spans the U.S. and Canada with offices in Atlanta and Miami. With 10,000 customers and 5M+ companies transacting, Versapay facilitates 110M+ transactions and $170B+ in payments volume annually
Think you might be the next Veep to join? Read on!!
As a Systems Administrator you will be a key member of the team responsible for the operation of Versapay’s end-user technologies, including O365, Azure, Okta, Azure AD, Intune, JAMF, and all other supporting technologies. This role will be responsible for the maintenance, troubleshooting, and enhancement of all end-user technology services and technology used here at Versapay.
What you will do
- Work with business and technology teams to build, and deploy solutions, and strategies to solve key business problems and that return maximum value to the organization.
- Provide day-to-day break-fix, and engineering support for key technologies such as Jira, Github, Azure AD, Okta, Exchange Online, SharePoint Online, and other Cloud workloads.
- Administers systems by actively managing patching, routine maintenance, and upgrades of systems.
- Assist with deployment and administration of new business applications critical to the organization.
- Maintain a high level of customer service and ensure timely resolution of issues.
- Keep accurate records of all interactions and maintain documentation of all processes and procedures involved in troubleshooting, resolving, or escalating of tickets.
- Write, draft and update documentation of internal IT team processes, and help articles for users.
- Provide after-hours support as needed.
What you will bring
- 3+ years of experience:
- Configuring and supporting an Office 365 tenant environment, including AzureAD, Exchange Online, SharePoint Online, OneDrive, etc.
- With Identity and Access Management tools, Azure Active Directory, Active Directory, OKTA, GSuite, Auth0 etc.
- Scripting with PowerShell, or Python, solving routine and intermittent problems with automated detection and resolution.
- With Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, Windows and Mac platforms, JAMF, and virtual desktops.
- Troubleshooting and repairing common IT hardware (Desktops/Laptops/Monitors).
- Supporting common collaboration and productivity applications (Teams/Zoom/Slack/Microsoft Office Products)
- With IT workflow and Service management tools(Service-Now, Jira, Spiceworks, Zendesk)
- Providing front-line customer service and/or support to many different customers daily.
- Excellent problem-solving and critical thinking skills.
- A detail oriented and analytical perspective.
- Great organizational and prioritization skills.
- Strong communication and interpersonal skills.
- The ability to work well in a team environment.
- An interest in continual learning, and the growth of technical and nontechnical skills.
- An excitement to work with new and emerging technologies.
- Curiosity and the tendency to always ask “Why?” when learning new things.
- A strong passion for helping people resolve technology problems.
#LI-Remote
Top Skills
Azure
Azure Ad
Exchange Online
Git
Intune
JAMF
JIRA
O365
Okta
Onedrive
Powershell
Python
Sccm
Service-Now
Sharepoint Online
Slack
Spiceworks
Teams
Zendesk
Zoom
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