Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
What is the role
We are currently on the hunt for an experienced Systems Engineer with background working for an IT Systems Integrator or Managed Service Provider.
Working from our Newcastle office, full-time (38 hours) Monday to Friday, the role will be responsible in providing technical solutions for our clients, including problem resolution, product installation, configuration, testing and product/service recommendations.
With our front-line team taking care of triaging, you will service clients suited to your professional skillset, ensuring a positive experience for both you and the client.
Key responsibilities of the role include:
Provide remote and onsite IT support
Diagnose and resolve hardware/network issues
Maintain system performance, reliability, and security
Collaborate with clients on technical needs
Recommend technologies and assist in selection
Create design and technical documentation
Support junior staff and escalate issues
Monitor logs and respond to incidents
Liaise with vendors as needed
Improve and automate procedures
Expand technical skills through training
Log activities accurately
Participate in on-call support
Perform other related tasks
Who we are looking for
This is a customer facing role who will need to have excellent presentation and communication skills, as well as being highly technical. The role requires a large amount of autonomy, so a candidate who has good time management and organisational skills will be heavily favoured.
Alongside, having great communication skills and vibrant personality, technical skills required for a successful candidate include:
Windows Server – 20XX – setup, administration, support and maintenance
Exchange Server 2013/16/19 setup, support and administration
Office 365 – experience with migrations, in particular hybrid configurations between Exchange and Office 365
Remote Desktop/Terminal Server/Citrix setup, support and administration
Veeam, StorageCraft, Backup Exec setup, support and administration
Basic network troubleshooting – experience with basic network protocols, any Cisco router experience will be highly regarded
Basic telephone system support – any experience highly regarded
Experience with remote support tools – TeamViewer, Remote Desktop Manager etc
VMWare
What we offer
A friendly team environment with a strong technical support network
Broad range of options for training and developing your IT skills
Opportunity to work with the IT industry's latest technologies
Internal career growth for high performers and IT super-stars
Cost price on products from our suppliers
Lunches and snacks
Gym membership
Comprehensive Employer Assistance Program
Bonuses and incentives for upskilling
Referral bonus
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