About BDO
At BDO Australia, our why is ‘empowering people, realising possibilities’. One way we bring this to life is by hiring and developing exceptional talent, to deliver on our wide array of audit, tax and advisory services.
About the Role
We’re seeking a skilled and proactive Team Lead - IT Applications to manage a team of technical professionals responsible for the administration, support, and optimisation of commercial off-the-shelf (COTS) software applications. This leadership role focuses on ensuring application performance, security, and alignment with the organisation’s Standard Operating Environment (SOE), while driving service excellence and managing vendor relationships.
You’ll oversee the full application lifecycle - from procurement to retirement -lead service improvement initiatives, and support project delivery. The role also includes people management, budget oversight, vendor coordination, and ensuring compliance with change, incident, and security protocols.
Key Responsibilities:
Lead application lifecycle management, including strategy, procurement, configuration, and optimisation.
Oversee service management and support processes for commercial applications, ensuring timely resolution and continuous improvement.
Manage and mentor a team of application administrators, fostering capability development and operational excellence.
Coordinate vendor relationships, licensing, renewals, and performance.
Support budgeting, cost control, and procurement processes.
Drive change and configuration management, ensuring compliance and documentation.
Lead incident and problem resolution, including root cause analysis and preventive measures.
Ensure application availability, continuity planning, and disaster recovery readiness.
Uphold information security standards, access controls, and compliance reporting.
About You
Bachelor’s degree in IT, Computer Science, Engineering or related field.
5-10+ years’ experience in commercial application management.
Strong knowledge of COTS software, ITIL processes, and enterprise systems.
Skilled in application configuration, deployment, and automation tools.
Experience with ServiceNow and software asset management.
Professional certifications (e.g. ITIL, PMP) preferred.
Proven leadership, stakeholder engagement, and problem-solving abilities.
Fluent communication and ability to manage competing priorities.
Why BDO?
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, free breakfast, employee referral rewards, study, and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive). We are proud to be recognised as an Inclusive Employer by the Diversity Council of Australia and an Employer of Choice by the Workplace Gender Equality Agency (WGEA).
