33b3 monStarboard IT
Starboard IT is a Managed & Professional IT Services Provider founded by IT professionals passionate about achieving the highest quality solutions for our clients. Our team is comprised of driven talented individuals who strive to 'Achieve Results the First Time'.
Our Service Delivery Team is responsible for the availability and reliability of our client's IT services. We look to provide a consistent, reliable, and robust client centric approach with the objective of delivering a superior customer experience. In the SD team our ambition is to increase our customer relationships, accurate agility, innovation and increase our speed of delivery.
The role
We currently have a fantastic opportunity 3 month contract (potential to renew) for a proactive solution and people orientated Lead Technical Consultant to join our SD team in Sydney. Reporting to the Service Delivery Director. This is a customer facing position providing technical consultancy and support (both onsite and remote). Are you a knowledgeable Technical Consultant who can provide technical support, perform trouble shooting, able to resolve customer issues, broad knowledge of cloud products and applications with the ability to assist and advise customers of the best customised solutions. Then this could be the role for you!
- Providing technical consultancy to our customers
- Broad technical knowledge and experience with a disciplined and best practice approach
- Understand our customer business requirements and how to use technology to reach these strategic business goals
- Ability to liaise and explain complex solutions to stakeholders and vendors (including C level executives)
- Experience supporting Microsoft Office 365 and Azure environments
- Experience in a Lead Engineer role
- Demonstrable technical ability in the following disciplines: server virtualization and storage, networking and security, email systems
- Working knowledge of SharePoint
What you will be doing:
- Consult with customers on best IT applications and solutions
- Ability to develop IT strategies and action plans
- Consult on customer presales requirements (establish requirements and recommend best practices and software applications solutions)
- Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by stakeholders
- Ability to propose and implement solutions to remediate the root cause of major issues
- Ensuring changes are documented, reviewed and implemented in such a way as to minimise risk to our clients' business operations
- Ensure own contribution to work team serves as a role model for others and enhances the organisations image for all stakeholders
- Develop processes to ensure that issues, concerns and problems identified by customers and team members are recognised and addressed
- Partner with solution architects to design superior solutions.
- Manage a consultant project team
Skills & Experience
This role requires the following Qualifications:
- Tertiary qualifications (e.g. Bachelor's Degree in Information Technology, Management, Business, Engineering)
- Microsoft Certified: O365, MCSE, Active Directory, Azure Administrator & Fundamentals
- Experience with Azure Security Configuration & AWS Cloud
- Scripting languages: PowerShell
- ITIL certification
This role requires the following Competencies, Skills and Experience:
- A "do whatever it takes" attitude complimented with a "do it right the first time" approach
- Experience and working knowledge of ITSM concepts
- Exposure to complex IT environments
- Strong customer service skills and flexibility to work in a dynamic environment
- Minimum of 5 years' experience in the IT industry
- Ability to work autonomously & well under pressure while handling multiple tasks and tight timelines
- Strong analytical, decision making and problem-solving skills
- Excellent verbal and written communication skills
- Australian residency, citizenship or a valid working visa
Desirable/advantageous qualifications and operating system knowledge:
- Microsoft Office: Active Directory, Group Policy, DHCP, DNS, Exchange 2003/2010/2013, Office 365, File & Print, IIS, Terminal Services, SQL 2000-2012, ISA / TMG, System Center
- Azure solutions architect certified and AWS Certified Solutions Architect
Benefits
- Welcoming, supportive and growing team (great team culture)
- Competitive salalry of up to $135,000 package plus bonus
- Fast paced and rewarding working environment
- Challenge in your work, ability to impact our team and our customers
- Regular social events (virtual for now during COVID-19 restrictions). We have fun Friday Teams trivia quizzes and talk about our love of cooking and eating.
- Work life balance
- Flexible work arrangements (work from home)
Starboard IT is a get work done, well and the first time type of company, we work hard and play hard, we are also close team that enjoys a good laugh together, so bring your sense of humour.
If this sounds like the right role and company for you, apply now! If you would like to have a confidential discussion about this role email [email protected].
*A note to recruitment agencies: We have this role covered; there is no need to get in touch. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you
