Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context — from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.
The Technical Account Manager (TAM) is a hybrid role at Kentik designed to bridge the gap between technical enablement and strategic account growth. TAMs bring together the best of Customer Success and Solutions Engineering: they build trusted relationships, ensure adoption and expansion, and serve as both commercial advisors and technical guides.
This is an opportunity to join a rapidly growing team, have a direct impact on customer satisfaction and revenue growth, and shape how we deliver long-term value to our customers.
- Customer Ownership & Relationship Building
- Serve as both the technical and strategic contact for a portfolio of accounts
- Build strong, trust-based relationships with both executive sponsors and hands-on technical stakeholders
- Proactively engage customers to ensure they achieve measurable business outcomes and ROI with Kentik
- Adoption & Enablement
- Deliver high-level product demonstrations and training sessions
- Identify new use cases, workflows, and integration opportunities to drive adoption
- Provide high-level guidance on best practices for network visibility, observability, and SaaS adoption
- Strategic Account Growth
- Partner with Account Executives and Customer Success Managers to uncover expansion opportunities and influence renewals
- Translate business challenges into technical solutions that expand Kentik’s footprint
- Help customers map Kentik capabilities to evolving organizational priorities
- Technical Advocacy
- Field high-level technical questions and act as a bridge to Engineering or Support when deeper expertise is required.
- Capture and channel customer feedback, feature requests, and emerging needs into Product and Engineering teams.
- Act as a trusted advisor, guiding customers on how to maximize their investment in Kentik
- Cross-Functional Collaboration
- Work closely with Sales and Customer Success teams to ensure customer satisfaction and long-term value.
- Support sales cycles by sharing customer success stories, expansion use cases, and adoption metrics.
- 5+ years in a customer-facing role such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, or Customer Success Manager in a SaaS environment
- Must be located in Asia-Pacific region - Japan, Singapore, South Korea, or Malaysia
- Technical fluency in networking concepts (TCP/IP, BGP, DNS, Netflow, routing & security protocols) and/or cloud infrastructure (AWS, GCP, Azure)
- Comfort delivering product demos, training sessions, and high-level technical discussions
- Strong commercial awareness: ability to align technical capabilities with business outcomes and revenue growth opportunities
- Excellent communication and presentation skills; confidence in front of technical teams and executives alike
- Experience collaborating across sales, success, and product teams to ensure customer adoption and growth
- Customer-obsessed mindset with the ability to balance technical depth and business strategy
- Ability to travel up to 25% as needed
Nice to haves
- Familiarity with APIs, scripting (Python, Bash), and integrations with third-party systems
- Experience with SaaS Customer Success tooling (Salesforce, Catalyst, Pendo, etc.)
Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.
In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:
- 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
- Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
- Paid family & medical leave
- Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
- 401(k) retirement account
- Home office reimbursement
- Stock options
Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.
The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik.
We don’t look for individuals who fit the culture, but those who will continue to add to the culture.
We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status.
Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to [email protected].
Come as you are!
You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team.
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