Technical Applications Specialist – Laboratory Equipment

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Reports to: Technical Applications Specialist Supervisor

Career Band: 6

Position Location: Melbourne (VIC), Sydney (NSW), Brisbane (QLD) or Auckland (NZ)

Deliver outstanding customer experience for our cold storage laboratory equipment portfolio, through exceptional pre-sales and post-sales technical support. Collaborate closely with commercial and portfolio teams to develop training resources, accelerate sales opportunities and achieve overall business objectives.

• Deliver technical support for our cold storage laboratory equipment products, addressing customer technical and workflow inquiries through face-to-face interactions, telephone calls, or email communications.
• Become a ‘trusted advisor’ by building strong relationships with customers through expert advice and support.
• Collaborate with the commercial team to support opportunity conversion, including large opportunity management (LOM) support.
• Partner with the product management team to support portfolio strategies by creating collateral that emphasizes product benefits and applications.
• Assist with field-based and virtual product demonstrations and training, providing support and expertise to ensure effective product use.
• Deliver comprehensive product training for colleagues, incorporating new product introductions (NPIs), competitor profiling, and market updates.
• Take ownership to resolve and/or call out customer issues and complaint when necessary.
• Engage in special team or individual projects as needed, demonstrating flexibility and a willingness to support various initiatives.
• Accurately record pertinent information from customer contacts in customer relationship management (CRM) systems.

Education:

• BSc or MSc in a scientific field preferred

Experience:

• Minimum of 3+ years of industry or related work experience.
• 1+ year of working with Thermo Fisher’s laboratory products preferred.
• Experience in a customer-facing commercial role and/or providing technical presentations to a variety of audiences is strongly preferred.
• Extensive hands-on experience with laboratory equipment products and applications.
• Strong organizational and time management skills to effectively prioritize tasks and manage multiple responsibilities.

Other Job Requirements:

• Possess a customer-facing personality, with the ability to build positive relationships and engage in technical discussions with customers.
• Effectively troubleshoot and resolve customers' technical issues through phone, email, virtual, and in-person support.
• Ability to work independently and travel within ANZ territory to carry out primary responsibilities.
• Proficient in English (oral and written)
• Valid driving permit required.
• Adhere to OHS policies and procedures and ensure a safe and balanced workplace environment.

• A competitive salary and performance related bonus structure
• Exposure to new technologies that are at the forefront of the market.
• Development opportunities as part of a rapidly growing global organization
• Access to Thermo Fisher’s global University

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 120,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle global scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.