Technical Business Analyst (GEN AI)

About us:

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

We are seeking a Technical Business Analyst for a contract role on a large-scale transformation program that is embedding AI into real-world business operations. You’ll work closely with data scientists, engineers, and stakeholders to ensure that innovative AI solutions are designed and delivered to meet actual business needs.

In this role, you’ll act as the connector between technical teams and the business. You’ll document processes, operations, and workflows, create clear playbooks, and translate complex requirements into practical outcomes. You’ll also support testing and rollout, ensuring solutions are smoothly adopted and deliver long-term value.

This is a unique opportunity to contribute to a cutting-edge AI initiative while shaping how advanced technology lands across the organisation.

• Skilled at gathering and documenting business requirements, workflows, and processes

• Ability to create clear operational documentation, guides, and playbooks

• Strong experience translating business challenges into technical requirements

• Comfortable working with cross-functional teams including engineers, analysts, and product managers

• Familiarity with agile delivery environments and iterative ways of working

• Excellent communication skills to engage with both technical and non-technical stakeholders

• Analytical mindset with the ability to identify gaps, risks, and opportunities

• Proven ability to support testing, validation, and smooth rollout of new technology solutions

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks