The Technical Business Analyst gathers and validates requirements, translates business needs into functional specifications and user stories, and serves as an AEM/WCM functional subject matter expert. The role supports integrations, governance, compliance, documentation, QA/UAT, traceability, and defect triage while coordinating across business, technical, architecture, and governance teams.
About the Role
We are seeking a Technical Business Analyst with 7–10
years of experience who can bridge the gap between business needs and
technical solutions in enterprise-scale digital programs. The ideal candidate
will have experience with Adobe Experience Manager (AEM/AEMaaCS) or
equivalent enterprise Web Content Management (WCM) platforms, enabling them to
translate complex requirements into actionable deliverables for development and
governance teams.
Key Responsibilities
- Requirement Gathering & Analysis
- Collaborate with business stakeholders, product
owners, and technical teams to elicit, document, and validate
requirements.
- Translate business needs into functional
specifications, user stories, acceptance criteria, and process flows.
- AEM/WCM Expertise
- Act as the functional SME for AEM/AEMaaCS (or equivalent WCM platforms such as Sitecore, Drupal, etc.).
- Document and validate requirements for AEM
components, templates, workflows, content fragments, and integrations.
- Support governance initiatives including multi-brand
setups, author enablement, and compliance-driven workflows.
- Integration & Technical Liaison
- Partner
with architects and developers to ensure requirements align with enterprise
integration patterns (e.g., CRM, DAM, Analytics, Identity, Payment
Gateways).
- Support
API/microservices documentation, data mapping, and validation.
- Governance
& Documentation
- Produce audit-ready documentation: BRDs, FRDs, traceability matrices,
impact assessments, and Confluence-ready governance pages.
- Ensure
solutions meet compliance, scalability, and performance standards.
- Testing
& Validation
- Support
QA/UAT teams with test case design, requirement traceability, and
defect triage.
- Validate
AEM/WCM features against business scenarios and governance rules.
Requirements
- Must-Have:
Prior experience working on Adobe Experience Manager (AEM/AEMaaCS) or enterprise WCM platforms.
- 7–10
years of experience as a Business Analyst in digital platforms,
eCommerce, or enterprise CMS environments.
- Strong
knowledge of Agile/Scrum methodologies, and backlog management
tools (JIRA, Confluence).
- Experience
in functional documentation: BRDs, FRDs, user stories, acceptance
criteria, process maps.
- Familiarity
with integration workflows (CRM, DAM, Analytics, Identity,
Payments).
- Knowledge
of Adobe Analytics, Target, Launch, or other Adobe Experience Cloud
solutions.
- Experience
with multi-brand governance, compliance-driven environments, and author
enablement.
- Excellent communication skills to work across business,
technical, and governance teams
Benefits
Good to Have
- Exposure
to Adobe Commerce (Magento) or other enterprise commerce platforms.
- Understanding of API/microservices,
cloud-native architectures, and DevOps workflows
Soft Skills
- Strong
analytical and problem-solving mindset.
- Ability
to challenge assumptions, identify risks, and propose evidence-based
solutions.
- Excellent
stakeholder management and cross-functional collaboration skills.
- Self-driven,
detail-oriented, and comfortable working in fast-paced enterprise
environments.
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