Company Description
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
- Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
- Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
- Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
- Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
- Better together: We check our egos at the door. We work together, so we win together.
We're searching for someone who's passionate about what they do. Someone with a curious and investigative mindset who understands how to solve problems through deep discovery and smart analysis.
We’re looking for someone who’s organized, who can work to a plan, who gets ahead of the curve, and who not only has an eye for detail but knows that the details matter.
We require someone who can roll their sleeves up and who brings people together. Someone who leans in, finds the reason to step up and not to step away.
We need someone who wants to push themselves to be successful, push us to be better and help our customers to think a little differently.
The Role
As a Technical Consultant, you will be the primary point of contact for customers and internal team members. The role will require both a strong technical ability as well as program management skills. Some projects will require you to lead standard solution implementations, managing what has been planned, as well as handling issues, changes, and identifying and mitigating risks for successful project implementations.
You will lead the documentation of program scope and requirements along with the development of a project plan and timeline for the program. Throughout the implementation you establish and manage customer expectations and coordinate project activities and resources to deliver customer programs on time and in-scope. On other projects you will be responsible for the technical design, solution development, and postimplementation consulting and administration of solutions and programs on the Forsta platforms.
You will provide detailed technical design and specification of solutions. When necessary, you will work with the Solution Architects and Product Management teams for solutions that require development of custom components.
You’ll also be responsible for Post-implementation activities that include on-going technical expertise and support of accounts; building relationships with client business and technical users; conducting platform training sessions; managing outsourced vendor relationships; management, consulting and administration of solutions for clients who have contracted with Forsta for deployment and administration services; and working with other Technical Delivery teams and occasionally third party offshore and onshore partners.
This role will require and challenge you to:
- Collaborate with customer and internal team to collect and document the program requirements
- Follow the framework and guardrails set by the global PMO, utilizing standard tools and reporting
- Develop the project plan and schedule; may work under the guidance of senior team members
- Request and direct the resources needed to deliver the program on time and in-scope
- Provide project governance; control the project plan and manage the change request process
- Identify project risks and develop mitigation plans; may work under the guidance of senior team members
- Lead collaboration efforts to resolve program issues as they arise
- Maintain up to date project documentation
- Act as the technical point of contact with the customer and other Forsta project team members
- Assess client technical requirements and provide viable solutions
- Develop technical specifications
- Lead the development and deployment process working with the program management team
- Adhere to Forsta and customer’s processes in place for project governance and delivery
- Work with clients to integrate Forsta technologies into their business applications
- Manage and conduct solutions QA
- Assist with client UAT
- Provide solutions administration and overall on-going technical services as required for the client solution (Post Implementation Consulting):
- Build a relationship with client management and team members
- Assist with managing services project budget
- Work with team members, on multiple accounts, managing all aspects of the ongoing post implementation solution services
- Manage change and resolve conflicts that can impact services and operation of the client solution
- Assess client business requirements and provide viable solutions
- Describe solutions to clients on how to integrate Forsta into their business
- Provide Forsta platform training and knowledge transfer
- Work with the Pre-Sales team and Solution Architects for development and delivery of technical presentations in-person or online
- Report to Director or Senior Director, Technical Delivery
- For project development activities report to the assigned Program/Project Manager
- Follow company security and privacy policies and related procedures, and ensure proper safeguarding of information and data made accessible to you
- Travel approximately 20% of the time
What you bring:
- Previous customer-facing experience along with technical and business assessment skills and the ability to articulate the value of technical solutions from a business perspective
- Knowledge of standard consulting operational processes, strong presentation skills and project delivery management experience
- Bachelor’s degree in Computer Science or related discipline; relevant experience may substitute for the degree requirement on a year for year basis
- 2 to 4 years of experience in a similar role
- Proficient with MS Office Suite (Excel, PowerPoint, Word, and Outlook)
- Working knowledge with Jscript /JavaScript, HTML, CSS
- Experience integrating to a system using API’s
- Working knowledge of JSON, webhooks and Endpoints
- Forsta platforms and /or other comparable product experience
- Experience in working with data manipulation and process with different data formats (e.g., SPSS, CSV, Triple S, etc.)
- Data Visualization and/or Graphic Design a plus
- Ability to intelligently converse about required business concepts and technologies with clients, vendors, and internal team members
- Demonstrated successful proposal development and presentation skills including excellent oral and written communication ability
- Tact and diplomacy in internal and external interactions and possesses foundational skills in the areas of team building, negotiation, and conflict resolution
- Experienced working with clients
- Conflict resolution and negotiation skills
- Ability to work as part of a multifunctional team
- Demonstrates initiative, individual motivation and the drive to assist in sales initiatives from start to finish
- Ability to follow company security and privacy policies and related procedures, and ensure proper safeguarding of information and data made accessible to you
- Great opportunities for career growth and personal development
- Democratic leadership, no dress code, flexible working hours
- Flexible work schedule, possibility to work from home
- and many more…
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/
