Technical Dispute Officer

• Location: Parramatta, Adelaide, Brisbane, Canberra, Sydney, Brisbane or Melbourne.
• This is a pivotal role for someone ready to influence at a department level
• Hybrid role, Happy to talk flexible working

The opportunity 

We’re currently looking for a highly skilled and motivated Technical Dispute Officer to lead high-quality complaint resolution, regulatory compliance, and strategic initiatives across our general insurance operations. This is a pivotal role for someone ready to influence at a department level - bringing deep technical expertise, leadership capability, and a passion for developing others.

About QBE   

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.  
• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. 

Your new role 

• Drive the Customer Relations strategy by shaping policy, process, and compliance initiatives aligned with regulatory standards.
• Lead the consistent application of complaint handling frameworks, ensuring communication templates reflect current industry and regulatory changes.
• Act as a technical advisor and subject matter expert for IDR and EDR teams, supporting continuous improvement, training, and the Learning & Development framework.
• Conduct portfolio reviews, identify potential systemic issues, and lead resolution strategies to ensure regulatory compliance and best practice outcomes.
• Influence department-wide excellence by cultivating strong internal and external stakeholder relationships and staying ahead of industry trends.
• Coach, mentor, and guide team members - supporting capability uplift, and fostering a collaborative, customer-focused culture.
• Contribute to building and maintaining a positive, collaborative and accountable team culture.
• Lead and contribute to special projects that enhance operational effectiveness and customer experience. 

More information and the full job profile can be shared with applicants during the interview process.

About you 

• Extensive experience in general insurance, with a strong background in dispute resolution, complaints handling, and regulatory compliance.
• Proven ability to influence across departments and senior stakeholders, with a strategic mindset and collaborative approach.
• Demonstrated leadership and mentoring capability, with a passion for developing others and sharing knowledge.
• Strong analytical and problem-solving skills, with high attention to detail and a proactive approach to identifying and resolving issues.
• Proficient in front-line risk management and comprehensive knowledge of ASIC RG271, the General Insurance Code of Practice and the Insurance Contracts Act 1984.
• Experienced in training, development, and compliance, with excellent communication and presentation skills including preparation and delivery of technical updates and learnings.

Benefits   

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super 

To learn more about benefits of working with us, click here. 

Awards & Recognition  

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards  
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates 

To learn more about our achievements, click here.

APPLY NOW and let’s make it happen!  

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.  

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.