Similar Jobs at Xero
Cloud • Fintech • Information Technology • Machine Learning • Software
The Principal Engineer in the Accounting Domain will design systems for scalability and performance, lead technical projects, mentor engineers, and drive engineering best practices.
Top Skills:
Cloud-Native PlatformsProgramming LanguagesSoftware EngineeringSystem Architecture
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Senior Full-Stack Engineer, you will enhance the user experience for Xero's customer-facing website, mentor team members, and lead technical initiatives to ensure high performance and secure applications.
Top Skills:
AemAkamaiApache SlingAWSAws CodebuildGithub ActionsJava11JestNextjsNode.jsReactReact Testing LibraryStorybookStyled ComponentsTeamcity
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Full Stack Engineer, you will enhance the user experience on the customer facing website while building revenue-driven initiatives, ensuring security, and optimizing performance.
Top Skills:
AemAkamaiApache SlingAWSAws CodebuildCi/Cd ProductsGithub ActionsJava11JestNextjsNode.jsReactReact Testing LibraryStorybookStyled ComponentsTeamcity
Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
About the team
Xero’s Incident and Problem Management team are a part of the Site Reliability Engineering (SRE) organization and are responsible for the build, delivery and ongoing maintenance of robust process and tooling around Incident management.
The team is responsible for driving enduring reliability at Xero through robust, consistent and fast response to high severity incidents. They are responsible for building a world class process and ensuring that process matures as the demands of the business grows.
About the roles
These positions require experienced SRE professionals with a strong technical background, deep experience in SRE, a passion for building and delivering robust processes, and extensive experience of leading technical response to high severity cloud issues.
They will drive best practice across the business and contribute to the ongoing transformation of the Xero SRE culture. As expert communicators, they will lead technical discussions to identify and track actions associated with and identified during incident situations.
Across our SRE function, we're looking for those who are keen to deep dive into causes of incidents and proactively examine the potential causes of future incidents; working with engineering teams to remove the risk of that failure scenario. Ultimately building playbooks and automation to ensure quick and effective responses. In addition, provide ongoing training across the business to ensure the process is well understood and adhered to.
These roles will form the backbone of a new team, providing a Technical Duty Officer (TDO) function within the business. TDO’s are incident commanders who use SRE skillsets to drive fast mitigation and enduring resolution of impactful events.
What you'll do:
- Own the incident management process, ensuring it drives enduring reliability across all products and services within Xero.
- Provide expert leadership during critical outages, coordinating multiple teams to ensure streamlined decision-making and quick resolution.
- Lead and advocate for the transformation to a world-leading SRE organization, promoting SRE principles within the Engineering Department.
- Promote a customer-focused approach by addressing and mitigating global customer environment issues, and fostering a culture of continuous learning and technical excellence within the SRE team.
- Develop and implement scalable process frameworks and observability strategies to ensure rapid problem diagnosis, response, and service reliability.
- Collaborate with product teams to thoroughly analyze failures and integrate insights to improve service reliability, scalability, and operational efficiency.
What you'll bring:
- Previous career experience as a Site Reliability Engineer, in an Operations or Engineering environment.
- Strong coding experience (preferably with Python).
- Hands-on experience troubleshooting AWS hosted services.
- Networking knowledge and able to troubleshoot TCP/IP, SSL/TLS, DNSSEC, IPsec, and BGP issues.
- Strong communication (oral & written) skills including the ability to translate technical issues/concepts into agreed actions.
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family. Health insurance, life insurance, and income protection.
We offer wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value.
You’ll do the best work of your life at Xero!
Xero Sydney, New South Wales, AUS Office
Our office is in the heart of the Sydney CBD with views of the Sydney Harbour Bridge. We're just over by Wynyard Park so it's easy to get to.
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
