Technical-Expert

Job Summary

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role

In this role you will focus on complex fault investigation, project participation and operational improvement.

Additionally, this role will provide technical leadership for Telstra’s customers, stakeholders and engineering teams.

PLEASE NOTE : You must be an Australian Citizen to be eligible to apply for this role.

What We Offer

Performance-related pay

Access to thousands of learning programs so you can level-up

Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

Telstra Enterprise - Enterprise Operations is responsible for the day-to-day operations of Telstra's enterprise business, including order fulfillment, customer support, and service delivery.

Key Accountabilities Include:

• Perform or participate in complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, products and services supplied and operated by Telstra

• Deliver and/or develop technical training, updates & or briefings to staff to ensure understanding of process & procedures

• Diagnose and restore complex issues with the networks, infrastructure, products and services supplied and operated by Telstra

• Prepare process documentation to describe how networks, infrastructure, products and services operate.

• Provide input into and maintain technical documentation

• Diagnose and restore complex issues associated to customer’s private networks for Telstra’s State Government customers.

• Perform or participate in complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, products and services supplied and operated by Telstra.

• Deliver and/or develop technical training, updates & or briefings to staff to ensure understanding of process & procedures. Diagnose and restore complex issues with the networks, infrastructure, products and services supplied and operated by Telstra.

• Prepare process documentation to describe how networks, infrastructure, products and services operate.

• Provide input into and maintain technical documentation.

• Provide pro-active Change management with customers to ensure that customer impact of service/network changes and planned outages are minimised

• Participate in change activity (including approval) across multiple customer private networks.

PLEASE NOTE : this role will participate in an on-call roster

About You

Essential

• IP Routing & Switching - Expert knowledge of IP Routing and switching. Extensive experience in all the major routing and switching protocols, such as MPLS, BGP, EIGRP, OSPF, RIP, RIP V2, and Multicast, Spanning Tree, VLANs

• Seasoned professional in providing level 3 support dealing with customers and complex platforms and product issues

• Experience with Cisco Wi-Fi technologies

• Experience with Firewall architecture (including security policy administration)

• High level of experience with Cisco enterprise routers & switches essential

• Knowledge of access technologies (NBN, Ethernet, 4G and Fibre Services)

Highly desirable

• Bachelor’s degree in Engineering / Telecommunications or equivalent

• Strong experience in the telecommunication industry, including experience working in a service provider or large enterprise environment

• ITILv3 certified

• Experience with SD-WAN

• Experience with Extreme Networks technologies

• Experience with Network Management Systems (SSH, SNMP, AAA, SysLog)

• Experience with Cisco ISE

• Experience with Cisco DNAC

• CCIE routing & switching

• Cisco CCNP (Security, Data Centre)

• Experience with hypervisor and virtual environment technologies

• Unix/Linux skills

• Experience in network automation using Python, Puppet, Javascript, Ansible, Powershell and would be highly advantageous to the position

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment