The Technical Implementation Project Manager oversees client projects by managing planning, execution, risk assessment, and stakeholder communications to ensure successful outcomes and timely delivery of implementations.
About API
Accommodations Plus International (API) is the global leader in crew accommodation and travel logistics, powering over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.
Position Overview:
The Implementation Project Manager (IPM) plays a critical role in successfully delivering API products and processes within client environments. Reporting to the Vice President of Professional Services, the IPM serves as the single point of contact for clients throughout the project lifecycle – from initial planning to successful go-live and post go-live review. The ideal candidate has a strong background in project management, excellent client-facing skills and experience managing complex implementations, ensuring smooth execution without requiring deep technical involvement.
Success in this Role
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities
What You’ll Bring
Minimum Qualifications
Preferred Qualifications
Education
This is a full-time position, Monday through Friday, during normal core business hours. Flexibility is required to support global customers, and occasional evening and weekend work may be required as job duties demand.
Supervisory Responsibility
None
Travel Requirements
Approximately 25-30% of travel is required. There is a need to be present for client kick-offs, status meetings etc., as well as for handovers.
What’s In it for You
Accommodations Plus International (API) is the global leader in crew accommodation and travel logistics, powering over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.
Position Overview:
The Implementation Project Manager (IPM) plays a critical role in successfully delivering API products and processes within client environments. Reporting to the Vice President of Professional Services, the IPM serves as the single point of contact for clients throughout the project lifecycle – from initial planning to successful go-live and post go-live review. The ideal candidate has a strong background in project management, excellent client-facing skills and experience managing complex implementations, ensuring smooth execution without requiring deep technical involvement.
Success in this Role
- Builds and maintains positive working relationships with clients, vendors, and internal teams through clear and effective communication.
- Plans and executes implementation activities to ensure milestones and deliverables are completed on time.
- Identifies potential risks early and escalates issues promptly to minimize impact on project delivery.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities
- Implementation Readiness: Establish internal and external documentation frameworks, including project folders, stakeholder contact plans and client introductory decks.
- Project Planning & Execution: Develop and manage detailed project plans, high-level timelines and governance packs using tools like Microsoft Project.
- Client Collaboration: Prepare kickoff materials, lead onsite and remote discovery sessions and align deliverables with client objectives.
- Stakeholder Communication: Act as the primary liaison between internal teams, vendors, and clients, ensuring clear communication and alignment on objectives.
- Process Management: Support Business Integrations in drafting Implementation Requirements Documents (IRD) and catalogues, covering business rules, workflows, and system integration requirements.
- UAT Support: Oversee user acceptance testing, ensuring feedback is captured and sign-off achieved.
- Pre-Go-Live Excellence: Develop comprehensive pre-go-live checklists and conduct robust post-implementation reviews.
- Risk Management: Proactively identify risks, triage issues, and drive escalation or resolution as needed.
- Team Leadership: Manage resources, timelines, and project financials to ensure on-target delivery.
What You’ll Bring
Minimum Qualifications
- Exceptional communication, organizational, and problem-solving skills.
- Strong yet flexible execution focus with attention to detail and a results-driven mindset.
- Ability to manage multiple priorities in fast-paced, deadline-driven environments.
- Full fluency in English (additional languages, particularly in Latin America and Asia, are a plus).
- Willingness to travel when required.
Preferred Qualifications
- 3+ years of experience in project management, preferably in process implementation or client services.
Education
- Bachelor’s degree in Business, Project Management or a related field.
- Desired PMP Certification or equivalent.
This is a full-time position, Monday through Friday, during normal core business hours. Flexibility is required to support global customers, and occasional evening and weekend work may be required as job duties demand.
Supervisory Responsibility
None
Travel Requirements
Approximately 25-30% of travel is required. There is a need to be present for client kick-offs, status meetings etc., as well as for handovers.
What’s In it for You
- Join a growing company where core platform integrations are central to delivering impactful client and business outcomes
- Competitive Superannuation
- Paid Time Off
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