Technical Lead/ Manager - Knowledge Management

• Hybrid work environment

• Max term contract until end of June 2027

• Play an important part shaping the future of our iconic Australian institution

• Unique opportunity to join the RBA's Payments Operations Program, to design and develop the Knowledge Management framework, processes and systems for Australia's national payments infrastructure and other critical IT and business systems

About the business/role/team
 

This is a unique opportunity for you to join the Reserve Bank’s Payments Operations Program, which is leading the Bank's work to strengthen its operation of RITS, Australia's real-time gross settlement system, and other critical national payments infrastructure. These payments systems move around $300 billion dollars between financial institutions each day and ultimately settle all non-cash payments in Australia. They are essential for supporting the day-to-day business of the Australian economy.

You will be part of the Knowledge Management and Training workstream for the Payments Operations Program, working as the knowledge management expert to help to drive the uplift in the Bank's knowledge management processes and systems.

The Payments Operations Program is a large, business led program which is working to: uplift the operating model and resourcing for the RITS ecosystem; strengthen shared services processes and IT controls that support RITS and related systems; and improve knowledge management processes and systems and related training programs for staff supporting RITS.

About the role

• Work with the Knowledge Management and Training workstream lead and Program management to drive the design and delivery of the workstream. The key deliverables for the workstream are uplifted knowledge management framework, processes and procedures for RITS and other operational areas, uplifted knowledge management system, review and uplift of RITS related knowledge artefacts; and updated training program for staff working on RITS.

• Be the knowledge management expert on the POP team, working closely with the broader workstream team, an external professional services firm and relevant staff in Payments Settlements, IT and Knowledge departments.

• Significant engagement with senior managers and executives in Payments Settlements, IT and Knowledge departments.

• You will have previous experience working in a similar role as a knowledge management expert in organisations running critical business and IT operations.

• Reporting to the Knowledge Management and Training workstream lead, you will also enjoy working and collaborating with multiple high performing teams committed to team goals and deliverables

About you

• Expertise in the design and implementation of knowledge management systems and processes for critical business and IT operations

• Strategic thinking to align knowledge management activities with organisational goals and risk posture for organisations running critical business and IT operations

• Knowledge asset identification and mapping across systems, processes and teams

• Content development and curation for strategic, operational and record keeping purposes

• Stakeholder engagement and communication across executive, delivery and support teams

• Governance and compliance awareness including record keeping, data and information governance and audit requirements

• Collaboration and continuous improvement with PS, IT and KM departments

Key experience for the role:

• Proven experience in knowledge management within organizations operating critical IT or other infrastructure. Ideally also have some experience working on large-scale technology or transformation programs

• Background in information governance, records management or enterprise content management

• Experience working in cross-functional teams including IT, operations, risk and compliance

• Demonstrated success in embedding knowledge management practices into BAU operations

• Exposure to regulated environments preferred, especially where decision traceability and operational resilience is critical

• Strong communication and writing skills with proven stakeholder management experience

• Experience at prioritising and working in a deadline-oriented environment

• Strong team player to work with multiple collaborative teams is essential

• Familiarity of banking or payment systems is desirable

Your Team

Reporting to the Knowledge Management and Training Workstream Lead and Project Director - Business, you will be part of a small team of five staff who collaborate effectively to achieve their team deliverables and goals. You would also be part of the broader Payments Operations Program, which has a team of 40-50 staff.

Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drive the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

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