Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
- Join our Airline Technology team and work within a diverse application product portfolio
- Challenge to innovate and drive change through technology for our customers and our staff
- Permanent role at our Head Office in Mascot
At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.
The Technical Product Owner - Customer Recovery and Disruptions partners closely with senior business stakeholders to provide a single point of accountability across the technology lifecycle of Plan, Build and Run for the Customer Recovery and Disruptions products and business capabilities, as well as their underlying platforms and technology components.
With Technology undertaking an ambitious 5 year strategic plan, the Technical Product Owner will play an essential role in developing and driving the roadmaps that will underpin the business strategy. They are accountable for aligning product delivery plans to enable the business to achieve their objectives & strategic outcomes – from concept through to operations. They manage and guide cross-functional squads and vendors to ensure features are delivered to commitments, and the products meet their service levels and are secure and resilient by design.
The Technical Product Owner is a true business partner and Technology leader, confident in communicating, influencing and negotiating with both business stakeholders and purely technical team members. They will bring product delivery skills and a service delivery mindset, with responsibility for managing a team onshore and a larger team virtually, driving continuous improvement and innovation. The role will manage the quality of service and operational stability, including IT risk and compliance management, delivering service improvements and managing suppliers and extended delivery teams of contractors.
You’ll have:
- Senior product ownership experience with end‑to‑end accountability across product delivery, implementation and run.
- 3+ years in implementation and project delivery roles.
- 7-10 years' experience as a senior IT business partner and/or IT manager accountable for a portfolio of business-facing, operational applications.
- Expert stakeholder management skills across both business and technical functions, establishing trusted relationships.
- Confident in understanding technical architectures and documentation, and effectively communicate with both business and technical stakeholders.
- Solid experience in operational service management and service improvement.
- Proven ability to apply analytical and critical thinking skills to solve, or lead the solving of, strategic problems of high complexity on a large scale.
- Strong financial management, commercial and business acumen.
- Strong people leadership skills and experience, embedding a culture of continuous improvement.
- Experience managing suppliers, negotiating contracts and running RFPs.
- Ability to provide technical and commercial thought leadership across plan, build and run.
Why Qantas?
If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and
- wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
- We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Applications close: 02 March 2026
