Johnson Controls Logo

Johnson Controls

Technical Product Support Specialist

Posted 21 Days Ago
Be an Early Applicant
Sydney, New South Wales
Junior
Sydney, New South Wales
Junior
The Technical Product Support Specialist coordinates technical support visits, mentors customers on JCI Fire Detection products, and maintains professional relationships with internal and external customers.
The summary above was generated by AI

The company:

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.

About this opportunity:

As the Technical Product Support Specialist you will coordinate the facilities across Australia to ensure effective management of the facilities including, environmental & sustainability, repairs & maintenance.

Responsibilities:

  • Liaise with Sales and Technical Services managers and staff to achieve timely and best available Technical Support experience for customers throughout ANZ

  • Coordinate and prioritise technical support site visits in the Sydney metropolitan area, Queensland regional, and as directed by the ANZ Technical Services Manager

  • Facilitate continuing support and mentoring of TFPP products, with a high level of professionalism in the day-to-day dealings with internal and external customers

  • Develop technical expertise of JCI Fire Detection products

  • Develop technical expertise of customers by development, promotion, and delivery of agreed and effective training and mentoring programs

  • Is dedicated to meeting the expectations and requirements of internal and external customers

  • Gets first-hand customer information and uses it for improvements in products and services

  • Acts with customers in mind

  • Establishes and maintains effective relationships with customers and gains their trust and respect

What we are looking for:

  • Diploma in Electronics or 6 years in Fire industry programming Detection Systems

  • Excellent written and verbal communication skills

  • Strong knowledge of JCI Detection Products

  • Willing to train customers

  • Willing to assist customer both onsite and offer technical support off site

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

How to Apply:

Click on the APPLY button to submit your application in confidence.

#LI-JS4

Top Skills

Electronics
Fire Detection Systems

Similar Jobs

2 Days Ago
Hybrid
Sydney, New South Wales, AUS
Senior level
Senior level
Artificial Intelligence • Cloud • Software • Cybersecurity
The Senior Manager of Technical Escalations Engineering leads a team focused on troubleshooting and enhancing customer engagement. Responsibilities include managing team development, overseeing projects, collaborating cross-functionally, and driving operational improvements to optimize customer experience and product feedback workflows.
Top Skills: Cloud TechnologyIntegrationsSaaS
2 Days Ago
Hybrid
Sydney, New South Wales, AUS
Junior
Junior
Artificial Intelligence • Cloud • Software • Cybersecurity
The Premier Support Engineer assists clients with technical support, builds relationships, educates on Datadog products, and helps resolve issues through a client-centric approach.
Top Skills: LinuxProgrammingSaaS
2 Days Ago
Hybrid
Sydney, New South Wales, AUS
Senior level
Senior level
Artificial Intelligence • Cloud • Software • Cybersecurity
The Director, Customer Success will lead teams, develop strategic customer relationships, coach managers, and enhance customer retention and experience.
Top Skills: B2BSaaS

What you need to know about the Sydney Tech Scene

From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account