Provide advanced technical support for mechanical, electrical, and communication systems of solar tracking products. Troubleshoot field issues, perform on-site testing and training, collaborate with cross-functional teams to implement corrective actions, document cases, and support product improvements and customer success.
Job Description:
The Technical Services Specialist will be based in the Sunshine Coast, Queensland and will be responsible to ensure that Nextracker’s product and support exceeds customer expectations and is of the highest quality possible, developing customer loyalty by optimizing the product to the customer’s needs and providing industry leading standards of technical support services.
Here is a glimpse of what you will do:
- Providing comprehensive technical support to Nextracker's global customers, addressing a wide range of industrialization, mechanical, electrical, quality, communication, and installation issues.
- Ensuring an exceptional customer experience by leveraging your product and systems expertise to optimize customer production value.
- Developing a deep understanding of the mechanical, structural, and electrical components of the system.
- Evaluating mechanical and electrical issues encountered in the field to identify the root cause.
- Proactively identifying potential risks and failures associated with mechanical and electrical components, and taking appropriate steps, including implementing corrective actions.
- Collaborating with field personnel to troubleshoot problems and program new components.
- Conducting testing and deployment of Nextracker technology, providing on-site training to customers and partner companies.
- Working closely with cross-functional teams to recommend modifications to work instructions, materials, or product changes to ensure the superior quality of our products.
- Demonstrating strong written communication skills in preparing reports, service proposals, and procedure manuals.
- Serving as a member of the Remote Monitoring Team, offering guidance on field repairs, and meticulously documenting all issues.
- Resolving problems by clarifying issues, researching answers, exploring alternative solutions, implementing effective resolutions, and escalating unresolved problems as needed.
- Advocating for the voice of the customer when collaborating with internal teams on product-related improvements.
- Developing proficiency in the Nextracker’s Case Management System and actively supporting continuous improvement initiatives to enhance the customer experience.
- Delivering regular progress updates to management and customers, based on well-founded recommendations supported by data, evidence, and sound judgment.
- Providing support to Nextracker's system design, product development, sales, and marketing efforts as requested.
Here is some of what you will need (required):
- Bachelor’s Degree in engineering (Electrical, Mechanical or equivalent) or Information Technology, and/or equivalent experience working on industrial control systems (minimum 10+ years’ experience) required.
- Strong knowledge and experience with Ethernet networks and IP enabled devices.
- Experience with remote access and VPN technologies.
- Strong knowledge of wireless technologies.
- Knowledge of Cybersecurity best practices.
- Customer Service Experience (Minimum 1 year).
- Strong Troubleshooting and problem-solving abilities.
- Proficient in the use of standard business systems (Word, Excel, PowerPoint, Outlook etc.).
- Good interpersonal/customer management service skills.
- Excellent verbal and written communication skills.
- Strong self-starter with ability to work both independently and as part of a team.
- Proficient in the safe use of hand tools (Laser levels, torque wrenches, grease guns, Battery drills, air compressors etc.)
- A good understanding of Australian WHS regulations, especially regarding the construction industry.
- Knowledge of industry standard safe systems of work and experience with use of JSA and SWMS documents.
- Willingness to travel to customer sites when necessary to address specific requirements.
Here are a few of our preferred experiences:
- Electrical/Instrumentation qualification & experience.
- IP Networking.
- Communication protocol experience with Modbus, OPC-UA and SSH, FTP, SFTP, SCP.
- Linux operating system experience.
- Automation scripting/programming experience (Eg PowerShell, Python, VBA, Bash, Perl).
- Passion for solar or renewable energy.
- Strong knowledge of PV technology and its applications.
- Hands-on experience with photovoltaic tracking solar systems.
- Proficiency with Salesforce Service Cloud.
- Customer service experience and qualifications.
- Previous experience with Solar Tracking systems.
WHS & Other Competencies
- Construction Industry White Card.
- Unrestricted Driver’s License.
- Other training to be provided.
At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.
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