Technical Specialist

• Location: Parramatta or Lismore NSW

• Hybrid working

• Full-time hours

• Permanent role

Please see more information about QBE careers here Careers

The opportunity

We are seeking an experienced workers compensation expert to support the team to make legislatively sound decisions. As the Technical Specialist aligned to the team, you’ll work within a leadership triangle, providing coaching and direction for a team of Case Managers. You will deliver prompt and effective technical claims advice for the team while identifying opportunities to review, develop, and improve processes, procedures and guidelines to deliver for our customers.

Your new role

• Delivering prompt and effective specialist technical claims advice  

• Working together with the Injury Management Specialist and Service Manager to provide guidance and support to maximise outcomes. 

• Ensure compliance with all legislation, industry codes and company policies. Actively monitor developments within the industry to continuously develop knowledge of insurance guidelines, policy changes and modifications. 

• Identify opportunities to review, develop and modify processes, procedures, standards and guidelines that support innovation, improved performance and improved customer experience 

About you

• Must have extensive experience in workers compensation case management with a passion for interpreting legislation, entitlements and claims strategy

• Broad knowledge of workers compensation laws and compliance obligations with a core focus on legislative knowledge

• Demonstrated experience in supporting Case Manager coaching, decision making and technical claims management

• Self-motivated with organisational and communication skills

• A person-centred approach to customer service and leadership

• Exposure to small to medium size employers desirable

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• Voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employees’ experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

• Family Friendly Workplace accredited employer since 2021

APPLY NOW and let’s make it happen! 

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.