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Cloudflare

Technical Support Engineer - Mandarin or Cantonese Speaking

Reposted 2 Days Ago
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Remote
Hybrid
Hiring Remotely in Singapore
Entry level
Remote
Hybrid
Hiring Remotely in Singapore
Entry level
As a Technical Support Engineer, you'll assist customers with technical inquiries, troubleshoot issues, and gain insights into Cloudflare's technology while ensuring customer satisfaction.
The summary above was generated by AI
Available Location: Singapore
About the Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.
What You'll do
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.
Examples of desirable skills, knowledge and experience
  • Ability to speak either Mandarin or Cantonese is a must-have
  • Ability and willingness to work occasional weekends, holidays, and after hours
  • You are comfortable communicating in writing and always put the customer first
  • You are a motivated self-starter who always looking to expand your skill sets
  • You take initiatives and capable of learning new technologies / systems / features with little guidance
  • You enjoy troubleshooting and solving unknown technical problems and issues
  • You are inquisitive and able to communicate to different kind of audiences
  • You have a solid grasp of problem solving with command line tools (dig/traceroute/curl/tcpdump)
  • You understand how the Internet works

Bonus Points
  • You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
  • You have experience installing and configuring web servers like Apache, Nginx, and IIS
  • You are familiar with Cloudflare and have a site actively using our platform
  • You have web development, hosting, or customer support experience

Top Skills

Apache
Bash
Iis
JavaScript
Nginx
Python

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