As a Technical Support Engineer, you will resolve complex technical issues, manage cases, collaborate with cross-functional teams, and improve customer knowledge content.
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary:
We are looking for an individual who is curious, collaborative, independent, and innovative. As part of the team, you will work directly with customers, solving complex technical issues in our own products and related technologies. You will manage cases, reproduce issues, file bugs, devise and implement workarounds, monitor self-service support channels, and create and improve knowledge content. You will work closely with Professional Services, Sales, Engineering, Product teams, partners and more to help our customers derive value from Delphix products.
Responsibilities:
- Perform case backlog management and provide customer communication as defined by documentation standards
- Reproduce product issues in-house, recommend solutions/workarounds and collaborate with Engineering on escalated issues
- Work cross functionally with Engineering, Professional Services, Pre-Sales and other groups
- Create new and improve existing knowledge content that is shared with customers and co-workers
- Occasional travel may be required, generally two week a year or less
- This job may require weekend and holiday coverage via rotation across the team
Requirements:
- 3+ years of experience & related education
- Technical degree (CS/IT/Eng/ITSec) or equivalent experience
- Strong customer relationship & interpersonal skills
- Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or team
- Demonstrated history of strong analytical, troubleshooting, and debugging skills
- Unix and Linux system administration skills
- Experience with a RDBMS, especially backup and recovery for Oracle and MS SQL Server
- Operating System Skills: Linux, Unix, Windows Server
- Network Troubleshooting (TCP/IP, routing protocols)
- Awareness and understanding of related emerging technologies and practices
Preferred, but not required:
- Extensive experience with either Oracle RDBMS, (including clustering, recovery, and multitenant configurations)
- Microsoft SQL Server RDBMS (including availability groups, indexes and constraints, and performance tuning)
- Experience with data virtualization, hypervisors and cloud
- Ability to read "C" or Java code
- Ability to script in Shell, Python, etc.
- Experience with data masking or ETL technologies
- Experience troubleshooting distributed components/services and log analysis
- Experience with crash dump analysis for Unix
- Experience with ZFS
- Data storage, backup, and/or archiving knowledge
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
www.perforce.com
Please click here for: EOE & Belonging Statements | Perforce Software
Top Skills
Linux
Ms Sql Server
Oracle
Python
Shell
Tcp/Ip
Unix
Windows Server
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