The Technical Support Engineer assists customers with Helix Core technical requests, strives for effective issue resolution, and contributes feedback to improve processes and products.
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary:
Join the Global Technical Support Team, collaborating with members from Sales, Professional Services, and Engineering to assist in resolving a wide variety of customers' software development issues. You will be responsible for ensuring the success of our software development customers by effectively providing dependable and timely resolution to Perforce's Helix Core Version Control software and its associated products.
Helix Core is the best version control software (VCS) for large-scale world-class development. It securely versions all digital content - even large files - in a single repository. It scales for large teams, handles 1000s of daily transactions, and delivers files quickly to remote users (even if they are using Git).
Helix IPLM: (formerly Methodics IPLM)
- Helix IPLM is a comprehensive intellectual property lifecycle management platform that accelerates semiconductor design. IPLM enables efficient IP reuse, streamlines workspace management, and provides traceability from requirements through verification.
Responsibilities:
- Represent Perforce as the first point of contact for customer’s Helix Core application software technical requests.
- Actively engage with the team to learn, share ideas, and mentor others as you grow your expertise in the Helix Core products.
- Review, research, and reproduce customer issues to determine and provide the best resolution.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
- Diagnose and resolve performance issues.
- Research, document, and escalate cases according to procedure.
- Provide customer-driven feedback to functional areas to influence process/product improvements.
- Author technical documents on common issues and solutions to build the knowledge base.
- Recreate customer environments to reproduce issues and experiment with viable solutions.
Requirements:
- Two or more years’ experience providing customer technical support.
- Bachelor’s Degree in Computer Science or similar or relevant work experience.
- Positive attitude - support engineers are required to be respectful, fair, gracious, and knowledgeable.
- Emphasis on team collaboration, contributing ideas with the desire to improve processes and the product.
- Strong analytics and problem-solving skills.
- Able to work well under pressure and prioritize accordingly.
Preferred skills:
- Knowledge of software development languages, tools, processes, and methodologies.
- Knowledge of Linux & Windows operating systems.
- Basic networking experience.
- Basic shell scripting experience.
- Experience with Helix Core, Git, or other version control software is desirable
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
www.perforce.com
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Top Skills
Git
Helix Core
Linux
Shell Scripting
Windows
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