Technology Product Manager

Job Summary

Drive customer and business value by leading the strategy, development, and lifecycle management of CCH iKnowConnect and CCH Parliament. Champion innovation, customer-centricity, and operational excellence to deliver market-leading expert solutions for legal, accounting, and political information professionals. Ensure product development is aligned to wider commercial strategies to drive revenue and renewals.  

Key Responsibilities:

Product Leadership 

• Work closely with the Associate Director, Content Solutions, to understand Wolters Kluwer’s strategic and commercial objectives and the evolving needs of tax, legal and political information markets. Define, communicate and lead a compelling product vision and strategy that aligns with those objectives and needs. 

• Support the Commercial Manager (R&L) in annual and quarterly outcome-based planning, preparing business cases to secure internal capital funding for strategic initiatives (in consultation with the Associate Director, Content Solutions). 

• Champion the integration of AI and emerging technologies to enhance product value and competitive differentiation. 

Customer & Market Insight 

• Deeply understand customer segments, pain points and workflow through direct engagement, research and data analysis in collaboration with the Go-To-Market (GTM) team. 

• Use qualitative and quantitative insights to validate desirability, viability, and feasibility of new product ideas and enhancements. Ensure all new product ideas and enhancements drive commercial objectives. 

• Understand market trends and competitor insights provided by the GTM team and how they impact product development. 

Product Development & Delivery 

• In consultation with the Associate Director, Content Solutions, own the end-to-end product lifecycle, from ideation and MVP definition through to launch, ongoing optimisation, and eventual sunset, working closely with Product Owners. 

• Manage both an internal team of product specialists and a remote team of developers.  

• Manage the capex and open budget to maximize product development.  

• Develop and maintain relationships with key individuals in the DXG and North American product teams to understand technology and product developments, particularly AI, that may be adapted in APAC.  

• Develop and maintain outcome-based product roadmaps, working with the Associate Director, Content Solutions and the Commercial Manager (R&L) to prioritise initiatives that drive measurable customer and commercial impact. 

• Collaborate cross-functionally with design, engineering, content, sales and GTM teams to deliver high-quality releases, launches and customer communications.  

• Conduct internal and customer-facing webinars to demonstrate product features and functionality. 

• Ensure robust release strategies, including beta programmes, phased rollouts, and feedback loops. 

Commercial & Customer Success 

• Work with the Associate Director, Content Solutions, and Commercial Manager (R&L) to set and track clear success metrics (customer adoption, retention, NPS, revenue, etc) for all initiatives. 

• Monitor product performance, proactively identifying opportunities for improvement and intervening as needed. 

• Partner with Customer Success, Sales, and Marketing to drive adoption, engagement, and advocacy. 

• Manage regular upstream reporting requirements.  

Team Leadership, Collaboration & Stakeholder Management 

• Foster a high-performing, collaborative product team culture, ensuring alignment to vision, goals, and values. 

• Engage with stakeholders across the business, including executive sponsors, content leaders, technology, and commercial teams to ensure product development is aligned with strategic goals. 

• Work collaboratively with commercial leaders in the software portfolio to integrate content solutions into software products.  

What Success Looks Like:

• Customers and stakeholders clearly understand the value proposition and strategic direction of CCH iKnowConnect and CCH Parliament. 

• Roadmaps are executed effectively, with the team focused on initiatives that drive renewal and new sales. 

• Product success is defined, measured, and communicated, with continuous improvement based on data and feedback. 

• The team demonstrates and amplifies Wolters Kluwer values and is recognised as world-class in product management. 

About You:

• Proven experience in product management, ideally in B2B SaaS, tax, legal, or information services.  

• Experience with AI-driven product development and AI implementation. 

• Strong strategic thinking, analytical, and problem-solving skills. 

• Strong communication and interpersonal skills with the ability to engage with multiple stakeholders. 

• Demonstrated ability to lead a team and deliver complex projects. 

• Deep empathy for customers and a passion for solving meaningful problems. 

Our Values

Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.

We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements.

Culture and Benefits

We care for our people and as a part of that we offer:

• Flexible Working Arrangement –Introducing Work from Anywhere and hybrid working (promoting work life balance)

• Learning and Development opportunities

• Access to health and wellness programs

• Parental leave benefits that exceed legislative requirements

• The opportunity to work within a global organization with experienced leaders

You can learn more about what we do by visiting our:

Website : Wolters Kluwer Australia | Wolters Kluwer

How the People of Wolters Kluwer Strive to Be The Difference | Wolters Kluwer