Telco Solutions Lead

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

As Telco Solutions Lead, you will be responsible for shaping and governing end‑to‑end technology solutions across complex telecommunications environments, with a strong focus on BSS/OSS transformation. This role leads solution architecture from strategy through to delivery, ensuring that business objectives are translated into coherent, scalable, and executable technology designs.

You will define target and interim architectures, solution roadmaps, and transition states for large‑scale modernisation programs, including legacy system replacement and phased migration. Working closely with senior business, IT, and delivery stakeholders, you will provide architectural direction across core telco domains such as CRM, product modelling, CPQ, billing, order management, inventory, integration, and service assurance.

The role acts as the design authority for BSS/OSS solutions, governing designs produced by internal teams and external vendors to ensure alignment with enterprise standards, industry frameworks, and long‑term platform strategy. You will apply TM Forum frameworks pragmatically to drive consistency, reduce duplication, and improve time to market while balancing architectural rigour with delivery realities.

As a senior leader, you will guide and mentor architects, business analysts, and domain specialists, support Agile and hybrid delivery models, and contribute to vendor selection, RFP processes, and executive‑level decision making. This is a highly influential role requiring deep domain expertise, strong stakeholder engagement skills, and the ability to operate confidently at CIO and executive forums.

• Extensive experience leading solution architecture in telecommunications, with deep exposure to BSS/OSS environments
• Proven track record delivering large‑scale transformation programs, including legacy modernisation and system migration
• Strong domain expertise across billing, product catalogues, CRM, CPQ, order‑to‑activate, usage‑to‑payment, and integration
• Demonstrated experience defining target architectures, transition roadmaps, and design governance models
• Practical knowledge of TM Forum frameworks (TAM, eTOM, SID, ODA) and their application in real delivery environments
• Comfortable acting as design authority, reviewing and approving vendor and delivery team designs
• Strong stakeholder management skills, with experience engaging senior business leaders and CIO‑level stakeholders
• Experience working with system integrators and technology vendors in complex, multi‑vendor landscapes
• Consulting or large‑scale transformation background highly regarded
• TOGAF or equivalent architecture certification desirable

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks