About CSG
CSG is a multinational organization headquartered in the United States with employees in countries around the world.
We’re a SaaS platform company that helps some of the world’s most recognizable brands solve their toughest business challenges. Our innovative solutions and trusted experts enable companies to create customer experiences that set them apart.
At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.
Our product & Team
This role is within the team that designs and develops CSQ Quote & Order, a cutting-edge order management and quoting platform. Built using the latest technology, our platform modernizes industries like telecommunications and banking.
Our team promotes a collaborative culture where everyone’s contributions are valued, and diversity is celebrated. We prioritize continuous learning and improvement to keep our product competitive, and ensure CSG remains an exciting workplace.
Due to growing demand from high-profile customers, our team is expanding in 2025 and that's where you come in!
About the role
We’re seeking an industry expert who understands the ins-and-outs of provisioning complex enterprise business solutions (AKA: B2B Customer/Commercial Order Management) within the telco industry.
Our ideal candidate has navigated through various telco business segments, mastering Telco products, customer order management and provisioning, fallout management, and really understands the pain-points both Telco provisioning teams and customers face.
If you are already a seasoned product owner or a subject-matter expert looking to step into a new role, at CSG, you’ll use your industry knowledge to design groundbreaking product features that tackle our customers’ toughest challenges.
What you will do
While your responsibilities will evolve, here’s what you’ll dive into:
- Product Roadmap Execution: Harness your industry expertise to transform innovative ideas into impactful features, driving them from concept to completion! You'll craft essential artifacts and use your communication skills to bring complex ideas to life, inspire and guide our design and engineering teams toward success.
- Feature Prioritization: Shape the future by defining and prioritising product features and enhancements, drawing from your industry knowledge, market research, customer feedback, stakeholder input, and competitive analysis.
- Stakeholder Management: Forge strong relationships with key stakeholders, ensuring seamless alignment with business and customer goals, and negotiating like a pro.
- Customer Feedback and Data Insights: Connect with customers, gather valuable feedback, analyse data-driven insights, and make savvy decisions that fuel product development.
- Conduct Product Demos and Foster Continuous Improvement: You'll conduct product demonstrations to highlight value differentiation and collect feedback, ensuring stakeholder alignment. Additionally, you'll drive continuous improvement by identifying enhancements and making data-driven decisions to boost product value.
Job requirements
We’re all about diverse skills and experiences, so even if you don’t tick every box, we encourage you to apply!
We’re looking for:
- Domain expertise: Someone who is an expert in Telco B2B enterprise customer/commercial order management and provisioning processes and have worked as a product owner, solution designer, analyst or SME in this domain.
- Software package expertise: Someone with direct experience in using and/or designing and/or gathering requirements for Telco Customer Order Management software packages (Salesforce, Amdocs, Ericson, CloudSense etc.).
- A curious mind: Someone who’s vibrantly curious, respectful of everyone’s unique talents, and adept at harnessing these strengths throughout the product development journey.
- A sense of ownership: A committed individual who takes full responsibility for the product, making informed decisions to drive it to success.
- Team spirit: A passionate, empathetic leader who brings teams together, navigating the ups and downs of product management with enthusiasm.
- Discipline and urgency: A focused multitasker who ensures every project is delivered with purpose and urgency.
- A passion for great products: A motivated individual who values fundamental product design and development principles, driving features and products to successful adoption.
Employee benefits
- Work from anywhere: CSG has a global policy called "Flexibility First" that allows employees to work from wherever they feel most productive. The Quote & Order team does not maintain a dedicated office space, so your position will be 100% remote with the exception of several in-person workshops during the year (in Bali – see below – and Melbourne).
- Twice-yearly workshops in Bali: Twice a year the whole Quote & Order team gets together in Bali, Indonesia for dedicated in-person time including team presentations, hackathon sessions, training and team-building activities.
- Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organization of your choice.
Location(s):
MY.Kuala Lumpur.Remote
