Trading Application Support Engineer

You will support CMC Markets’ award-winning trading platforms used globally across web, mobile, and API channels, helping ensure performance, reliability, and availability in a high-availability production environment.

As part of the Trading Application Support team, you will develop expertise in Windows Server, SQL Server, enterprise monitoring, incident management, and root cause analysis within a regulated financial services setting.

Working in a global “follow-the-sun” model across London, Singapore, and Sydney, you will gain international exposure while contributing to automation, monitoring enhancements, and operational excellence initiatives — with real impact and opportunities for growth.

Why You'll like working here 

• Leave benefits: Enjoy your birthday off to spend time with family and friends, on us! Utilise a free annual charity day to give back to your community.

• $0 Trades: Staff & family trading accounts with CMC Markets Invest have  access to the best brokerage rates in the market $0 trades for all domestic  and international equity orders!

• Continuous learning: Our L&D offering covers both technical and performance training, ensuring you're always learning new skills.

• Unlimited access to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of resources that will enhance your physical and mental wellbeing.

• Collaboration: We believe that great things happen when smart people work  together, that’s why we’ve made the decision to work five days in the office.

• Office perks: Help yourself to free breakfast cereals, condiments, and coffee  to fuel your workday. Our culture club provides opportunities for everyone  whether you’re into fitness, pizza making classes, socialising or bringing out  your competitive side in trivia or lawn bowls!

What you’ll be working on 

• Provide 1st and 2nd line support for trading platforms across production and non-production environments.
• Monitor systems in real time, investigate alerts, and resolve incidents.
• Coordinate with Development, Infrastructure, Security, DBA, and Business Operations teams.
• Support a predominantly Windows Server and Microsoft SQL Server environment.
• Perform log analysis and issue correlation using Splunk.
• Conduct root cause analysis and recommend preventative actions.
• Participate in change and release management activities.
• Contribute to process improvements and monitoring enhancements.
• Take part in a weekly rotating shift, including shared weekend on-call support.
• Apply sound technical judgement, maintain a calm approach, and demonstrate strong attention to detail to make a visible impact daily.

What will help you be successful?

• Self-motivated with a genuine interest in technology.
• Comfortable working in structured, process-driven environments and able to remain calm under pressure.
• 3–5+ years’ experience in IT or Application Support.
• Strong experience supporting Windows Server and Microsoft SQL Server.
• Proven incident management and root cause analysis capability.
• Hands-on experience with Splunk log searching and alert investigation.
• Strong troubleshooting skills across application, infrastructure, and integration layers.
• Experience in financial services, ITIL-aligned environments, or Red Hat Linux is advantageous

If you have been working as an Application Support Engineer, Production  Support Analyst, Systems Support Engineer or Technical Support Specialist in a high-availability environment, we would love to hear from you

The things we live by 

CMC Markets is powered by our people. We are an equal opportunities  employer and are committed to creating a diverse and inclusive workplace,  where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better  outcomes for everyone.

Click on the link to find out more about the things we live by at CMC Markets  CMC Markets - Culture Video

We’re always on the lookout for great people, so even if you don’t feel you are a 100% fit, apply with your up-to-date CV and we’ll consider you for this role and any other suitable opportunities across the business. 

We look forward to hearing from you! 

Please be vigilant when applying for jobs online. CMC Markets will never  request personal identification details, such as Date of Birth or Tax File Number prior to an offer being made. If your initial application is successful, regardless of whether you've applied directly or through an approved recruiter, you will always liaise with a representative from CMC's Talent Acquisition team. We will only discuss a role you have formally applied for via phone or email (CMC Markets email address); and never via Facebook or Telegram.