Business Transformation Project Manager 6m FTC - Customer - APAC (P725)

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Business Transformation Project Manager (6m FTC) at Civica

We’re looking for a strategic leader to drive meaningful change across the organisation. In this role, you’ll lead high-profile transformation projects that improve efficiency, optimise processes, and support the next stage of business growth.

You’ll manage projects spanning systems, workflows, and operational initiatives, ensuring all transformation efforts are delivered smoothly and generate measurable impact. Working closely with teams across different functions, you’ll help implement streamlined ways of working, strengthen collaboration, and ensure changes are embedded successfully.

What you’ll be doing

• Develop and manage project plans, budgets, schedules, and deliverables across multiple workstreams.
• Track progress, anticipate challenges, and keep projects on target.
• Build strong relationships and communicate effectively across all levels of the business.
• Foster collaboration between technical and non-technical teams and manage expectations.
• Identify risks early, implement mitigation strategies, and escalate critical issues when needed.
• Lead change initiatives, guide smooth transitions, and champion continuous improvement.
• Keep leadership and stakeholders informed with clear updates and accurate documentation.
• Work collaboratively to deliver successful outcomes and support the growth of your team.

What you will need to be successful in this role

• Proven experience in project execution and delivery, creating realistic timelines, milestones, and resource plans.
• Skilled at identifying, assessing, and mitigating risks proactively.
• Manage project budgets and ensure spending stays within agreed limits.
• Deliver projects that meet agreed standards and stakeholder expectations.
• Strong communicator, able to report progress, risks, and decisions clearly to senior stakeholders.
• Able to balance competing priorities and make informed decisions within project constraints.
• Resilient under pressure, maintaining composure and overcoming setbacks.
• Take ownership of outcomes and drive continuous improvement.
• Understand the impact of change on an organisation and use effective strategies to deliver measurable benefits.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.