Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today’s hyper-connected world.
Opportunities to make an impact with bold thinking are real - and happening daily.
About the role
Based on the success of our Australian business, we’re hiring our second Underwriting Associate to support Coalition’s delivery of best-in-class service to our brokers and policyholders in our Australian insurance business. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers (which include both insurance brokers quoting on our platform, as well as our policyholders), facilitating the underwriting process while rapidly learning about our differentiated Active Cyber Insurance offering.
Ideal candidates for the role will have demonstrated experience effectively finding a solution to broker or customer needs in an intricate, rapidly growing business – from basic company and product education to administrative and transaction assistance. They’ll also aspire to career progression in the insurance industry. Pair that with an incredibly positive attitude, and a drive to help others, then you’re someone we’d love to spea
Responsibilities
- Answering inbound questions and requests from insurance brokers and current policyholders over email, live chat, and (much less frequently) by phone
- Ensuring brokers and current customers receive the assistance they need from Coalition’s underwriting, business development, security, and claims teams
- Educating brokers on Coalition’s cyber insurance products, as well as how to use both our online quoting platform (for brokers)
- Performing administrative insurance functions to keep our growth engine running, including entry of manual submissions, provision of Certificates of Currency, and policy date changes
- Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points
Skills and Qualifications
- Prior experience in a customer support/customer service role and/or a strong desire to learn
- Excellent interactive and communication abilities, both written and verbal, especially in broker-facing roles or similar (e.g. channel sales)
- Resourceful, enthusiastic, and a desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place!
- Experience with Zendesk not required, but a plus!
- Prior insurance experience not required, but a plus!
- Incredibly positive attitude. Attitude overcomes all!
- Aspiration to develop a career in the insurance industry
Perks
- 100% medical coverage, including out-patient and emergency care
- 20+ paid holidays
- 12% employer pension contribution
- Annual home office stipend
- Mental & physical health wellness programs
- Competitive compensation and opportunity for advancement
We’re a remote-first, mission-driven team committed to building a more inclusive culture with people of all different backgrounds. We trust our team members to take responsibility, share ownership, and put in the work to help us in our pursuit to solve digital risk.
Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes and remain true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
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Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
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Anti-Discrimination Notice
Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
Accommodations
Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at [email protected]. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all potential candidates: Coalition primarily does not use third-party recruiting services. Potential candidates will only be contacted by Coalition, Inc. during the recruitment process. You can always verify any opportunity on our official careers page http://www.coalitioninc.com/careers.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
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