Vice President, Sales, ANZ

So, what’s the role all about?

As NICE advances its AI roadmap with conversational AI, workflow orchestration, Agentic AI & Copilots, and data-driven CX analytics, we are expanding on our already strong and sustained growth in Australia & New Zealand—one of our most dynamic and rapidly developing regions.

The VP, Sales, ANZ will be responsible for developing and executing the full commercial strategy for NiCE’s AI-driven CX Go-to-Market in Australia and New Zealand. This leader will build and scale a high-performing sales organization, direct complex enterprise deals, manage and grow the partner ecosystem, and ensure cross-functional alignment with presales, marketing, solution consulting, and global product/AI teams. The role will report to the President of CX International (UK-based), be a member of the International Leadership Team and will contribute to International the GTM (go-to-market) strategy while tailoring tactics to the ANZ region.

How will you make an impact?

• Regional Sales Strategy & Leadership — Define and execute the ANZ commercial strategy (forecasting, pipeline management, territory coverage, quotas).
• Team Management & Development — Lead, mentor and scale a team of ~12–15 sales professionals (including 2 Sales Directors), ensuring high performance, quota attainment, and career growth. Shape and align the broader go-to-market ecosystem: presales, solution consulting, marketing, SDRs, partner/alliances, and sales enablement.
• Enterprise & Strategic Selling — Own and lead large enterprise sales cycles (from prospecting to negotiation and closing), targeting major organizations across a variety of verticals. Ensure adoption of NiCE’s full suite: AI Agents, workflow orchestration, omnichannel CX, analytics & workforce augmentation.
• Partner & Ecosystem Growth — Develop and manage a strong partner channel in ANZ: system integrators, resellers and GSIs. Drive co-selling and alliance strategies to expand reach and accelerate time to value.
• Cross-functional Collaboration — Work closely with presales/solution consulting, product/AI teams, marketing, customer success, and professional services to localize value propositions, run pilot projects, and accelerate adoption of NiCE’s evolving AI-enabled CX platform.
• Go-to-Market Execution & Adaptation — Adapt global GTM frameworks to the ANZ region (market-specific messaging, sales plays, vertical strategies, competitive positioning).
• Revenue & Growth Accountability — Responsible for achieving booking targets, growth metrics, customer acquisition, retention, and expansion across ANZ.
• Thought Leadership & Market Intelligence — Represent NICE externally (industry events, customer briefings, analyst/partner forums), build brand presence as a leader in AI-driven customer experience in the ANZ markets. Provide feedback from market to global product and strategy teams to influence roadmap.

Have you got what it takes?

• Proven track record (15+ years) in enterprise software / SaaS sales leadership, ideally in contact center, CX, CRM, cloud or AI-driven solutions — with at least 7 years managing a sizeable team (10+ sellers) including sales directors/management layers.
• Demonstrated success selling to large enterprise in Australia & New Zealand, with ability to navigate complex procurement, multi-stakeholder decision-making, and long sales cycles.
• Strong understanding of enterprise cloud software selling such as contact-center, CX, customer engagement, CRM, digital transformation markets
• Experience building and managing partner ecosystems: alliances, resellers, BPOs, integrators and GSIs.
• Ability to lead cross-functional go-to-market motions, collaborate with presales, solution consulting, marketing, product, and global leadership.
• Strategic mindset, with ability to both set long-term vision for regional growth and drive day-to-day execution.
• Excellent communication, negotiation and stakeholder management skills.
• Leadership style: empowering, coaching, data-driven and customer-obsessed.
• Travel flexibility across ANZ region (and occasional global travel)

What’s in it for you?

• Opportunity to lead and scale NiCE’s Agentic AI business building on top of our position as the market leading CCaaS provider in ANZ.
• Being part of an International Sales Leadership team, directly influencing NiCE’s worldwide AI-CX strategy and market expansion.
• Working with cutting-edge, Agentic AI technology — helping enterprises transform customer experience and operations using generative AI, automation, analytics.
• Autonomy to build a high-performing team and partner ecosystem, implement strategic sales plays, and drive meaningful revenue growth.
• Exposure to leading enterprises across multiple sectors and ability to influence product direction by feeding region-specific insights into global roadmap.

Requisition ID: 9488

Reporting into: President, Sales

Role Type: Vice President