About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.
The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
We are actively seeking a VP, Technology – Global Client Onboarding to lead our APAC Client Onboarding organization and provide global oversight for Archive Strategy and AI-driven process improvements. Qualified candidates can work remotely within Sydney, Australia.
Position Summary
Reporting to the Chief Client Officer, the VP, Technology – Global Client Onboarding will lead the APAC Client Onboarding team and ensure global alignment for Archive Strategy execution. This role provides leadership for onboarding processes, team development, client engagement, and escalation management within the APAC region, while maintaining global responsibility for Archive Strategy standards and governance.
The Vice President will also champion AI-based process improvements globally, working with cross-functional teams to identify automation opportunities, implement AI-driven efficiencies, and foster adoption of AI technologies across onboarding and archive operations.
Essential Duties and Responsibilities
Lead the APAC Client Onboarding team to achieve client satisfaction and operational targets.
- Provide global oversight for Archive Strategy standards and ensure consistent execution across regions.
- Drive global initiatives for AI-based process improvements and champion AI adoption throughout the organization.
- Collaborate with internal teams to improve onboarding workflows and procedures.
- Support Pre-Sales activities for regional sales teams.
- Handle client escalations within the APAC region.
- Communicate effectively across internal teams and global leadership.
- Inspire and mentor team members to deliver high-quality onboarding services.
Experience
- 10+ years in technology leadership roles with regional or global teams.
- Strong experience with Oracle, SAP, and related enterprise technologies.
- Proven track record in onboarding and archive strategy.
- Experience managing complex technology environments.
- Excellent communication and relationship management skills.
Skills
- Leadership and team-building skills.
- Strategic planning and operational execution.
- Strong understanding of enterprise technology ecosystems.
- Ability to drive global process improvements and implement AI-based solutions.
- Excellent communication and stakeholder management skills.
Desired Qualifications
Leadership development or management training certifications.
- Experience in organizational change and process optimization.
- Advanced degree (MBA or equivalent) preferred.
Education
Bachelor’s or Master’s Degree in Computer Science, Engineering, Business, or related field, or equivalent experience.
Location
Remote – Sydney, Australia
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
