The Help Desk Associate handles Sailor relations, check-ins, documentation, and administrative tasks on board. They assist with cash transactions, lost-and-found items, and guest inquiries, ensuring a positive experience.
AHOY, DEAR CANDIDATES!
ISMIRA Agency actively recruiting for position Help Desk Associate for Virgin Voyages!
WORK CONDITIONS:- Work on board brand new company vessels
- Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together
- Contract length - 4-6 months for most positions, for entry positions - 7 months
- Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew
- The employer is going to provide or reimburse expenses for the following:
- STCW certification
- Joining tickets
- Pre-Employment Medical Examination (PEME)
- Necessary Visas
- Joining expenses, such as transfers, hotel accommodations, subsistence
- Provides a positive impression to every Sailor and aims to recognize everyone by name
- Maintains positive Sailor relations at all times
- Processes all Sailors at embarkation according to company standards to include check-in, collecting passports / other documents and issuing boarding cards
- Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard to Guest Service Director
- Assists in carrying out administration for the vessel’s Customs and Immigration clearances along with ship’s documentation when entering / leaving port
- Assists in organizing the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation / disembarkation activities
- Carries out cash transactions required by Sailors
- Responsible for balancing of their cash fund daily
- Receive and inventory lost and found items and maintain a log of all found items and report lost items
- Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times
- Prepares and updates berthing lists, gift orders, special notes, and guest lists
- Provides information and assistance to Sailors and is familiar with all cruise services / features and activations to respond to Sailor inquiries.
- Minimum 2 years recent experience in the same role onboard a Premium Cruise ship or 4/5 star hotel/resort.
- Passionate about people and able to handle sailor complaints with a smile!
- All certificates as required by the STCW code for this position.
- Strong written & verbal English skills
NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲
Last updated: August 30, 2023
You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to APPLY@ ISMIRA.LT(without gaps)
In case you are not sure what position to apply, you can always upload your CV to general application here: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Similar Jobs
HR Tech • Information Technology • Professional Services • Sales • Software
Own the full sales cycle for mid-market SaaS customers in Canada, from prospecting and relationship development through product demonstrations, forecasting, negotiation, and closing. Build pipeline through outbound activity, engage decision-makers, assess buying readiness, manage sales data in Salesforce, and network with consultants, partners, influencers, and industry events. Collaborate with Sales Engineers and Business Development representatives to drive new business.
Top Skills:
HrisSaaSSalesforce
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
Develop and maintain relationships with VIP gaming customers, drive sales metrics and net revenue, promote loyalty, and deliver exceptional player experiences. The role executes responsible gaming policies, analyzes player data and trends, recommends customer solutions, and resolves escalations with internal teams. Candidates need a related bachelor's degree or five years of relevant gaming, hospitality, sales, or marketing experience, plus the ability to obtain and maintain required gaming licenses.
Top Skills:
AI
Cloud • Software
Own end-to-end B2B demand generation, including integrated campaigns, ABM, email nurture, organic social, website initiatives, conversion optimization, and performance reporting. Partner with Sales, Product Marketing, Customer Success, agencies, design, and product teams to generate measurable pipeline. The role requires strategic planning, hands-on execution, data-driven optimization, strong writing, and management of multiple concurrent programs, with emphasis on SaaS, technical audiences, open source, and product-led growth.
Top Skills:
Claude CodeHubspotLinkedIn
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
