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Designs scalable software architectures that integrate machine learning models with real-time rendering systems. Builds APIs, wrappers, microservices, and preprocessing/postprocessing layers; evaluates customer requirements and determines build-versus-buy approaches; coordinates with customers, leadership, and engineering teams; and translates product visions into modular, stable, language-agnostic production components.

Manage end-to-end implementation and adoption of Samsara’s IoT solutions for mid-market customers. Responsibilities include creating launch plans, tracking implementation progress and account health, delivering product training, demonstrating technology, resolving challenges, and coordinating with Sales, Support, Sales Engineering, and Product. The role requires strong customer communication, consultative implementation skills, technical product experience, stakeholder management, and fluency in English and French.

Leads Block’s global Workforce Optimization function across customer-facing and regulated operations. Defines forecasting, capacity planning, staffing, real-time management, analytics, automation, and vendor governance strategies. Connects long-range planning with staffing execution, establishes performance and regulatory controls, improves predictive decision-making, and partners with product, engineering, finance, compliance, and vendors. Builds and develops a multidisciplinary global team while managing incidents, operational risks, service quality, resilience, and cost.