JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About the role:
We are seeking an Experience Lead to support and work on site for our newly acquired client in North Ryde, Sydney.
As the Experience Lead, you will be responsible for creating, implementing, and evolving a world-class workplace experience strategy that inspires confidence, connection, and pride for all the client’s employees and guests. You will shape the culture and delivery of exceptional workplace experiences that align with the clients values and business objectives.
Key Responsibilities:
Own and evolve the workplace experience strategy and vision, implement programs and intitiatves to meet and exceed clients' expectations
Extend oversight and best practice to the other national sites
Lead and develop the experience team through feedback, recognition, and regular coaching
Host daily team huddles to align priorities and energise employees
Manage vendor alignment and relationships, embedding hospitality-focused standards across cleaning, catering, security and AV support
Conduct daily walkthroughs of key zones (lobby, visitor centre, work floors) to assess readiness and connect with employees
Resolve high-impact issues with empathy and precision
Sound like you? This is what we’re looking for:
Background in workplace experience, hospitality, operations management in a corporate environment is preferred
Proven experience leading multidisciplinary teams in a high-performance environment
Exceptional stakeholder engagement and vendor management skills
Passion for coaching and developing team members
Superior problem-solving skills and decisive decision-making under pressure
Bachelor's degree in hospitality, facilities management or a related field would be desirable
What to expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
If you have any questions about this role please reference ECREQ441074
Location:
On-site –North Ryde, NSWJob Tags:
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
