We’re BDO, a global professional services firm connected to local markets. Our people work together to provide specialist expertise, helping businesses achieve their goals.
We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully.
Whether you're building your future or starting your career with us, you won’t do it alone. From creating solutions for our clients to building careers for our people, we shape what matters, and that’s where you come in.
About the Role
The Workplace Experience Specialist is the face of IT within BDO offices, delivering high‑quality, in‑person technology support that enables our people to work productively and confidently every day.
This hands‑on role supports devices, meeting rooms, AV and Microsoft Teams Rooms, onboarding and offboarding, walk‑up support, and VIP stakeholders. You’ll play a key role in ensuring a seamless Day 1 experience, reliable workplace technology, and a professional digital environment across the firm.
This role has a primary onsite requirement of five days per week due to operational and client service needs.
About the Team
The Information Technology team sits within BDO’s Shared Services group, delivering secure, reliable and high‑performing technology services nationally. We work closely with the business to ensure technology remains a strategic enabler and supports a modern, connected workplace.
Key Responsibilities
Provide face‑to‑face, in‑office IT support across devices, peripherals, Microsoft 365, Teams and collaboration tools
Deliver walk‑up / tech‑bar support with a customer‑first approach
Support device builds, swaps, onboarding and offboarding activities
Assist with meeting rooms, AV and Microsoft Teams Rooms, including hybrid meetings
Provide responsive support to Partners, Directors and senior leaders
Log, update and resolve IT incidents and requests, escalating where required
Maintain accurate asset records and contribute to documentation and knowledge articles
Qualifications, Experience and Skills
Qualification in IT or related discipline (or equivalent experience)
Experience delivering in‑person IT support in a corporate or professional services environment
Strong knowledge of Windows devices, Microsoft 365 and Teams
Exposure to device lifecycle management and meeting room / AV support
Familiarity with ITSM tools and ITIL practices (ServiceNow experience desirable)
Strong communication skills, professionalism and a customer‑centric mindset
Comfortable working in a fast‑paced, onsite environment
Why BDO?
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).
We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at [email protected]
