Workplace Services Coordinator - Office Management

About the Role:

As a member of the Global Real Estate and Workplace Services team (GREWS), the Workplace Services Coordinator must have a passion for hospitality and customer service, ensuring every in-office experience is functional, productive, and memorable for our fellow CrowdStrikers. The individual must maintain a continuous focus on maintenance and upkeep, all departmental vendor relations, and overall fit and functionality of our CrowdStrike office spaces. The individual must have the ability to work independently on various projects from conception to completion, adhere to pivotal business and operational timelines, and work through a variety of activities and confidential matters with discretion.

What You’ll Do:

• Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival
• Executes on all in-office workplace service events and/or employee activities, partnering with larger GREWS team members to ensure experiences are timely
• Assists with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.)
• Manage conference room scheduling and work effectively with meeting hosts during planning process, including information sharing related to catering and A/V capabilities
• Coordinates all aspects of onsite conferencing and meeting, including the configuration and setup of physical spaces including training and conference rooms
• Assists and aligns closely with IT/Helpdesk/EA/HR teams in support of setting up conference rooms, training rooms for corporate meetings, recruiting events, sales conferences, specialty events, etc. as required
• Supports new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarization
• Maintains security by following approved procedures, in partnership with Global Physical Security
• Maintains safe and clean reception area, break area, conference rooms, and all other workspaces
• Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge
• Administers back-of-house facilities operations including general FF&E maintenance and MEP issues with responsible parties (landlord/property management, vendors, contractors, consultants, etc.). Includes holding vendors accountable to service level agreements and meets with each to review deliverables on a recurring basis
• Meets and collaborates with business unit representatives and stakeholders on a regular basis
• Respond to all workplace inquiries, assess needs or issues, and take the necessary corrective action
• Follow-up with proper leaders escalation or documentation where necessary
• Acts as a liaison with Landlord/Property Management regarding all back-of-house maintenance issues
• Champions a recurring meeting with all parties to ensure effective communication of property/building processes, maintenance events, and projects
• Monitor and maintain office equipment in partnership with the IT department (printers, shredders, etc.) where applicable
• Maintains accurate inventory levels and procures office supplies; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies
• Receives, sorts and forwards incoming mail
• Maintains and routes publications
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Be aware of conflicts and adept at keeping meeting hosts aware of updates and working around conflicts in a proactive and skilled manner
• Assists GREWS leaders with OpEx budgeting, forecasts monthly expenses and monthly reporting in partnership with Finance

What You’ll Need:

• Minimum of 5 years professional experience
• Facilities Management and/or Office Services experience.
• Previous hotel/hospitality (front-of-house experience is also welcomed)
• Exceptional written and verbal communication skills including ability to communicate with all levels of staff, clients, and external professionals
• Ability to interact with people at all levels including senior management
• Basic understanding of local building and fire codes, Fire/Life/Safety plans, and Environmental Health & Safety standards
• Basic understanding of commercial MEP systems and functionalities
• Basic understanding of Audio/Visual conferencing systems
• Demonstrated ability to work independently and prioritize multiple, high-priority tasks
• Unimpeachable judgment and discretion in handling confidential information
• Flexibility to perform job tasks outside of job description when necessary
• Keen attention to detail with the ability to juggle multiple priorities
• High level of integrity with the ability to maintain confidentiality
• Strong working knowledge of Microsoft Office Suite
• Basic knowledge of or experience in cyber security
• Must be in the office 5 days a week

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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