Senior Desktop Support Specialist, Level 3

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. 

Want to know why we are a great place to work, click on the link to learn more.

www.asx.com.au/about/careers/a-great-place-to-work

The ASX team brings together talented people from a diverse range of disciplines. 

We run critical market infrastructure, with 1 in 3 people employed within technology.  Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud of the diversity of our organisation and the culture of inclusion that all our people help to build every day. Our employee-led groups are known for celebrating cultural and religious events, championing LGBTIQ+ inclusion (recently achieving AWEI Bronze), inspiring giving and volunteering, promoting gender equality, and wellbeing.  We are an Employer of Choice for Gender Equality (WGEA) and a member of the Champions of Change Coalition for the advancement of gender equality in Australia. 

Your team:
The Workplace Technology team is a dynamic support team that provides a single contact point for ASX Staff and an escalation point for the End User Compute team, third level support for end user support. Meeting Working in a small team that is responsible for phone, email, logged tickets and escalation point for 3rd end users.

Your responsibilities:

• Provide end to end support for IT requests raised via phone, email, ticketing system and in-person

• Ensure requests are logged accurately within the internal ticketing system (ServiceNow) for reporting and fault analysis

• Action requests within appropriate time frames

• Perform installation and technical support of hardware and software to ASX staff

• Problem Management for repeating and reoccurring faults

• GPO and Scripting for Active Directory

• Escalation point for 1st and 2nd level support

• The role requires some out of hours work and has a rostered On-Call component

• The role is flexible but primarily based on-site at the ASX office in the Sydney CBD. Additional support for an office at Gore Hill, as well as remotely across offices in Australia and internationally will also be periodically required.

Your experience and qualifications:

Must have:

• Provision of excellent customer service and support to stakeholders at all enterprise levels

• Support, administration and management of key enterprise platforms including:

‒ Active Directory
‒ Windows Group Policy
‒ Strong PowerShell scripting knowledge
‒ Microsoft SCCM / Intune configuration
‒ Windows 11
‒ Virtual Desktop

• Good understanding of Office 365

• Experience identifying trends and root cause of problems

• In depth technical understanding of Microsoft software and operating systems

• Strong experience supporting laptops, desktops and mobile devices

• Experience supporting a broad range of corporate, financial and development applications and platforms

Nice to have

• Practical experience managing Windows Group Policy

• Application packaging/deployment skills

• Support of Virtual Machine environments

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.