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Top Customer Success & Experience Jobs in Sydney, NSW
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Serve as a senior technical partner to enterprise merchants across Afterpay and Cash App. Manage integration health, troubleshoot website and POS issues using HTML, CSS, JavaScript, and SQL, drive product adoption and account expansion, conduct technical reviews, monitor KPIs, coordinate incident response, document solutions, and collaborate with Product, Engineering, Sales, and Account Management.
Top Skills:
Ai ToolsAPIsCSSDatadogE-Commerce PlatformsHTMLJavaScriptPos PlatformsSQLSumo Logic
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Manage and grow a portfolio of SMB merchants in Australia by driving retention, product adoption, upsells, and value-based recommendations; act as trusted advisor, advocate merchant needs internally, and meet outcome-based growth and retention goals.
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Lead a team of 8–10 SMB Account Managers to drive upsell, retention, software adoption, and customer satisfaction. Own performance management, coaching, cross-functional collaboration, escalation handling, and execution of team OKRs to deliver measurable revenue and churn outcomes.
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