Manage and grow a portfolio of SMB merchants in Australia by driving retention, product adoption, upsells, and value-based recommendations; act as trusted advisor, advocate merchant needs internally, and meet outcome-based growth and retention goals.

Lead a team of 8–10 SMB Account Managers to drive upsell, retention, software adoption, and customer satisfaction. Own performance management, coaching, cross-functional collaboration, escalation handling, and execution of team OKRs to deliver measurable revenue and churn outcomes.