Owns the technical relationship for strategic enterprise customers, driving Dynatrace adoption, platform health, success planning, optimization, executive engagement, case escalation, change-window support, and long-term value. Advises on observability architecture, cloud-native environments, upgrades, migrations, ITSM and CMDB integrations, and governance. Coordinates cross-functional teams, manages risks and recovery plans, leads QBRs, and advocates for customer enhancement requests.

Senior Customer Success Engineer responsible for advising enterprise customers, troubleshooting Dynatrace configurations and integrations, driving product deployment and adoption, supporting renewals and expansion, conducting technical demonstrations and training, and coordinating with Support, Product, R&D, and account teams. The role also mentors other engineers, contributes to success plans, and communicates recommendations to executive stakeholders.