Manage enterprise customer success across onboarding, training, adoption, retention, renewals, escalations, advocacy, and account expansion. Serve as a trusted advisor by developing success plans, conducting business reviews, monitoring customer health, resolving critical issues, and coordinating with sales, support, solution architects, professional services, and billing teams. The role requires IT infrastructure knowledge, SaaS experience, and travel one to two times per quarter.

Manage product and partnership success for enterprise customers of LogicMonitor. Drive adoption, retention, onboarding, renewals, and expansion through training, success plans, business reviews, escalation management, and cross-functional coordination to ensure customer value and advocacy.