Lead and resolve billing, usage metering, and cloud cost escalations by diagnosing metering discrepancies, usage spikes, billing anomalies, and quota enforcement. Collaborate with Product, Engineering, and Finance to escalate bugs and improve visibility; create tooling, playbooks, and training to enable global teams; communicate cost impact to stakeholders and surface customer feedback to influence product roadmap.

Lead and mentor Technical Escalation Engineers, ensuring project success and enhancing customer experience. Collaborate with leadership to implement operational improvements and drive cross-functional alignment. Focus on strategy, coaching, and refining escalation workflows.

As a Customer Success Associate, you will manage customer relationships, ensure successful product adoption, and identify growth opportunities for a high volume of accounts.