Top Customer Success & Experience Jobs in Sydney, NSW

The Technical Support Engineer resolves customer technical issues using the ServiceNow platform, while providing exceptional customer support. Responsibilities include troubleshooting, utilizing AI tools, and collaborating across teams for complex cases.

The Technical Support Engineer will assist customers with troubleshooting issues related to ServiceNow software, providing exceptional support through various communication channels, and contributing to product improvements based on customer insights.

The Technical Support Engineer will manage and resolve technical issues for ServiceNow's customers, requiring strong customer-facing abilities and subject matter expertise. They will collaborate with team members and gain understanding of the ServiceNow platform.

The Senior Technical Support Engineer resolves complex technical cases for ServiceNow customers, providing exceptional support while mentoring junior staff. Strong interpersonal communication and understanding of the ServiceNow platform are key. The role may include evening, weekend, and holiday shifts.

The Technical Support Engineer resolves technical issues for customers, leveraging communication skills and AI tools. They troubleshoot complex problems, manage cases, and provide feedback for product improvements.