Top Customer Service Jobs in Sydney
The Customer Experience Specialist at Smartcat will assist customers with their needs, use modern ticketing tools, troubleshoot issues, and collaborate with various teams to enhance customer satisfaction. Responsibilities include resolving requests, maintaining documentation, and ensuring service level agreements are met.
The Customer Success Operations Specialist supports the Customer Success and Sales organization by managing provisioning and deprovisioning services for Enterprise customers. Responsibilities include executing requests, collaborating with internal teams for process improvements, testing solutions, maintaining ticket hygiene, and fostering a culture of operational excellence.
As a Product Support Specialist, you will provide support to customers, assist with problem-solving, escalate issues as needed, and ensure a high level of customer satisfaction. You will collaborate with your team and grow your knowledge of Huntress products.
As a Customer Support Specialist at Klaviyo, you will provide exceptional product support to customers mainly via email and live chat. Responsibilities include troubleshooting software issues, answering both technical and non-technical questions, and documenting problem resolution steps while immersing in the Klaviyo platform to enhance customer satisfaction.
As the Customer Experience Lead, you will design and optimize the customer support experience for Canva users, ensuring scalability and efficiency. You will utilize data-driven insights to refine service delivery and influence product roadmaps. Additionally, you will manage stakeholder relationships and ensure alignment across global teams to enhance user satisfaction and achieve defined objectives.
The Customer Service Representative will communicate with clients to ensure they are effectively using the Connecteam app, troubleshoot issues, and enhance customer satisfaction. Responsibilities include managing tickets, delivering fast service, educating clients, and providing feedback to the Customer Success team.
The Customer Support Engineer assists customers using Contentful by troubleshooting issues, guiding them through API and tool integration, and escalating technical problems to the Engineering team. They need to understand customer needs, communicate effectively, and work collaboratively in a diverse environment while being outcome-focused.
The Client Support Specialist will provide front-line support to educators and school staff, focusing on building strong customer relationships and addressing technical and general software inquiries through calls, emails, and a ticketing system. The role involves troubleshooting, maintaining high customer satisfaction, and contributing to internal knowledge development.
Featured Jobs
As a Customer Support Specialist at EverCommerce, you will deliver high-quality support via phone, email, chat, and social media. Your role involves troubleshooting, communicating clearly with customers, and identifying opportunities for additional product value. You'll work collaboratively within a global support team to enhance customer satisfaction using the Timely platform.
The Desktop Support Specialist provides operational support in a user environment, troubleshooting and resolving technical issues related to software and hardware on Windows and Linux systems. Responsibilities include installation, configuration, maintenance of systems, user support, and documentation of issues. The role requires effective communication and problem-solving skills to manage users' expectations and ensure smooth IT operations.
The Customer Support Consultant will provide exceptional service by addressing customer inquiries via phone, email, and live chat, meeting sales KPIs, handling escalations, building relationships with customers and manufacturers, and participating in daily training to enhance their skills and product knowledge.
The Client Experience Manager at Movable Ink acts as a primary contact for clients, ensuring success with the platform, collaborating on marketing strategies, and fostering relationships for business growth. They lead projects, drive strategic usage of the software, maintain retention rates, and may train team members.
As a Customer Support Specialist at Weel, you will provide exceptional customer experiences by addressing inquiries, providing technical support, and managing accounts. You'll collaborate with Engineering and Product teams, tackle customer issues, and identify improvements for the product while ensuring customer satisfaction in a fast-paced environment.
As an Associate Customer Support Specialist, you will provide frontline support to customers, troubleshoot technical issues, and collaborate with cross-functional teams to enhance customer satisfaction using Enable’s software.
As a Customer Experience Manager at Dan Murphy's, you will lead your team in delivering outstanding customer service, fostering team development, and enhancing customer loyalty through effective merchandising. Your role involves creating a diverse and inclusive environment, utilizing customer feedback, and motivating your team to excel in a fast-paced retail setting.
The Customer Support Specialist will handle customer inquiries via phone and email, maintain relationships with business partners, ensure compliance with guidelines, and support team members. They will enhance customer experience by utilizing their knowledge of Plenti's services and maintain high professionalism and empathy while resolving customer issues.
The Technical Lead, Customer Support is responsible for overseeing case escalations, providing advanced technical assistance in network troubleshooting, managing installations and configurations, and fostering team education. The role involves collaborating with various teams to improve product functionality and ensuring customer satisfaction through effective communication and detailed documentation.
The Customer Support Representative will be responsible for balancing performance and productivity with metrics, troubleshooting customer issues, internal and external communication, collaborating on projects, and addressing issues and incidents as they come in.
The Graduate Customer Success Manager at Canonical focuses on supporting customers, addressing ticket requests, enriching documentation, driving campaigns, onboarding new users, and collaborating with sales and support teams to fulfill customer objectives while ensuring an optimal user experience.
Probe CX is seeking Customer Solutions Specialists who are eager to learn and possess strong communication and customer service skills. The role involves interpreting customer needs and providing suitable solutions within a fast-paced contact center environment. Employees can expect comprehensive training, ongoing development, and a positive workplace culture.
The Customer Success Specialist is responsible for managing services for Equifax's Core customers, ensuring high-quality support and resolving billing issues. Key tasks include customer relationship management, responding to product-related inquiries, and facilitating communication between teams. The role requires strong communication skills, proactive problem-solving, and the ability to manage multiple tasks effectively.
As a Customer Support Specialist at Sonder, you will provide exceptional customer service via phone, email, and live chat. You will manage customer inquiries, resolve complaints, handle technical issues related to the Sonder app, maintain the customer support knowledge base, and drive improvements based on customer feedback.
As a Multilingual Senior Customer Success Representative, you will provide timely response to customer inquiries, identify and escalate issues, endorse cases to the Sales Team, proactively upsell product features, and collaborate with the Product team on feature requests.
As a Customer Support Specialist at Zip, you'll support customers by providing expert technical knowledge and troubleshooting issues with the product. You'll collaborate with engineering and product teams to resolve customer problems and promote product adoption, while ensuring a positive customer experience.
As a Client Success Consultant at Pismo, you will ensure customers achieve their goals using the company's payment solutions. Responsibilities include addressing product queries, training customers, gathering feedback for the Product team, reporting on performance, and managing relationships to enhance customer satisfaction and retention.
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