Top Customer Service Jobs in Sydney
As the Customer Experience Lead, you will design and optimize the customer support experience for Canva users, ensuring scalability and efficiency. You will utilize data-driven insights to refine service delivery and influence product roadmaps. Additionally, you will manage stakeholder relationships and ensure alignment across global teams to enhance user satisfaction and achieve defined objectives.
The Customer Service Representative will communicate with clients to ensure they are effectively using the Connecteam app, troubleshoot issues, and enhance customer satisfaction. Responsibilities include managing tickets, delivering fast service, educating clients, and providing feedback to the Customer Success team.
The Customer Support Engineer assists customers using Contentful by troubleshooting issues, guiding them through API and tool integration, and escalating technical problems to the Engineering team. They need to understand customer needs, communicate effectively, and work collaboratively in a diverse environment while being outcome-focused.
The Desktop Support Specialist provides operational support in a user environment, troubleshooting and resolving technical issues related to software and hardware on Windows and Linux systems. Responsibilities include installation, configuration, maintenance of systems, user support, and documentation of issues. The role requires effective communication and problem-solving skills to manage users' expectations and ensure smooth IT operations.
The Client Experience Manager at Movable Ink acts as a primary contact for clients, ensuring success with the platform, collaborating on marketing strategies, and fostering relationships for business growth. They lead projects, drive strategic usage of the software, maintain retention rates, and may train team members.
As a Customer Support Specialist at Sonder, you will provide exceptional customer service via phone, email, and live chat. You will manage customer inquiries, resolve complaints, handle technical issues related to the Sonder app, maintain the customer support knowledge base, and drive improvements based on customer feedback.
The Manager, Customer Support will lead and mentor a team of support representatives, enhance customer service processes, and handle escalated issues. This role requires collaboration across departments to improve customer experience and implement effective strategies.
As a Customer Support Specialist at Zip, you'll support customers by providing expert technical knowledge and troubleshooting issues with the product. You'll collaborate with engineering and product teams to resolve customer problems and promote product adoption, while ensuring a positive customer experience.
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Drive and refine Customer Success processes to deliver exceptional value, support all systems and administrative tasks, plan for team capacity, track key metrics, provide insights for continuous improvement, and facilitate team enablement sessions.
The Client Support role at Franklin Templeton in Sydney, Australia involves providing general office management and team support, including coordinating client meetings, managing office maintenance, and assisting with event logistics. The ideal candidate should have at least 5 years of experience in an Assistant or Office support role, advanced knowledge of Microsoft Office Suite, and strong organizational and communication skills.
The Customer Success Specialist will work with the Customer Success team to enhance customer engagement and product utilization. Responsibilities include conducting product health checks, training sessions, and outreach to customers to optimize product use. The specialist will also collaborate with support and product teams to resolve issues and align strategies with account management.
Join Momentus Technologies as a Senior Support Specialist, focusing on troubleshooting technical issues, mentoring colleagues, and collaborating with development teams to improve customer satisfaction. You will manage complex support cases, deliver training, and ensure exceptional customer service across departments.
The Customer Success Engineer acts as a technical advisor and support for Algolia's customers, ensuring successful onboarding, service delivery, and ongoing technical assistance. They communicate technical concepts, conduct workshops, and collaborate with product and engineering teams to enhance customer experience and product adoption.
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The Customer Success Representative at Shift is responsible for enhancing product utilization through excellent communication with customers. This role involves building and maintaining relationships, supporting service teams with inbound calls, and identifying growth opportunities for customers.
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