The Head of Customer Experience ANZ will lead a team to enhance customer satisfaction and service quality by driving transformation, fostering effective communication, and analyzing customer feedback. Responsibilities include managing daily operations, coaching staff, and collaborating with cross-functional teams to align customer goals with business objectives.

As a Manager of Technical Support, you will lead a team of support engineers, managing customer relationships and issue resolution for businesses using inContact’s software. Responsibilities include mentoring staff, managing compliance with Service Level Agreements, enhancing customer experiences, and coordinating with global teams.