Lead an in-region customer support team focusing on exceptional service delivery to Enterprise Admins, manage support tickets, and develop team strategies to enhance customer experience. Collaborate with cross-functional teams for operational improvement and customer satisfaction. Drive initiatives for support quality and maintain strong relationships with Sales and Success teams.

The Performance Management Specialist will enhance and scale performance management processes at Canva, focusing on improving impact cycles, developing feedback frameworks, promoting clarity in promotion processes, and aligning initiatives with people strategy while fostering communication and continuous improvement.

As the Customer Experience Lead, you will design and optimize the customer support experience for Canva users, ensuring scalability and efficiency. You will utilize data-driven insights to refine service delivery and influence product roadmaps. Additionally, you will manage stakeholder relationships and ensure alignment across global teams to enhance user satisfaction and achieve defined objectives.