As a Senior Onboarding Specialist at Klaviyo, you will guide new customers through their onboarding process, manage relationships, and provide strategic support to ensure successful implementation. You will diagnose software issues, offer insights related to marketing and ecommerce, and improve customer experiences by collaborating with product and engineering teams.

As a Customer Success Manager, you will be responsible for managing relationships with approximately 40 Mid Market/Enterprise customers, helping them to strategically increase their email revenue using Klaviyo's platform. You will use problem-solving skills to support technically diverse clients and advocate for customer needs internally, fostering a collaborative team environment.