The Senior Manager of Technical Escalations Engineering leads a team focused on troubleshooting and enhancing customer engagement. Responsibilities include managing team development, overseeing projects, collaborating cross-functionally, and driving operational improvements to optimize customer experience and product feedback workflows.

The Premier Support Engineer assists clients with technical support, builds relationships, educates on Datadog products, and helps resolve issues through a client-centric approach.

The Director, Customer Success will lead teams, develop strategic customer relationships, coach managers, and enhance customer retention and experience.