As an Intermediate IT Helpdesk Analyst at GitLab, you will provide exceptional end-user support, troubleshoot hardware and software issues, and assist with onboarding and offboarding processes. You will manage accounts, build knowledge bases, and provide training, ensuring smooth operations within a security-focused environment.

The Customer Success Architect at GitLab will build strategic relationships with clients, ensuring alignment with their business objectives and facilitating the adoption of GitLab's DevSecOps platform to drive their success. Responsibilities include providing technical guidance, onboarding support, program management of escalations, and developing customer success plans.