Provides L3 technical support for strategic federal customers in secure environments. Responsibilities include resolving escalated product, network, deployment, and configuration issues; conducting log, traffic, packet capture, browser trace, and root-cause analysis; managing customer cases and remote troubleshooting sessions; and collaborating with Engineering and Product teams on defects and improvements.

Provides L3 technical support for strategic federal customers in secure, compliance-sensitive environments. Troubleshoots complex product, network, deployment, and configuration issues; performs log, traffic, packet capture, browser trace, and root-cause analysis; manages escalations; supports customers through calls and remote sessions; and collaborates with Engineering and Product teams on defects and improvements.

Lead field-facing AI security strategy for enterprise customers: design secure LLM/RAG architectures, deliver demos and POVs, advise on data protection and Zero Trust, and scale enablement content across sales and product teams.