In this role, you will manage a technical support team, ensuring they meet KPIs and improve customer satisfaction. You will handle customer escalations, optimize support processes, and lead initiatives for team development and operational efficiency. Your role includes managing major outages and driving a customer-first approach.

As a Senior Information Security Engineer, you'll architect, build, and scale cryptographic security infrastructure. Responsibilities include defining and operating security services, assessing risks, collaborating with teams, and sustaining technical standards.

The Senior Technical Support Engineer provides technical guidance to customers, resolving complex issues and ensuring excellent customer support experiences. Responsibilities include troubleshooting, using diagnostic tools, and collaborating with teams to address technical problems related to the ServiceNow platform.