Provides technical support for CrowdStrike customers globally, with a focus on Korean-speaking enterprise customers in the Asia-Pacific region. Responsibilities include troubleshooting application and operating-system issues, identifying root causes, resolving escalations, collaborating with engineering and product teams, creating knowledge articles, and supporting customers across scheduled shifts and holidays. The role requires strong bilingual communication, technical debugging expertise, customer focus, and familiarity with cybersecurity, cloud, identity, SIEM, or related technologies.