Handles inbound customer service calls involving orders, product inquiries, quotes, returns, troubleshooting, and satisfaction issues. Performs cross-selling, upselling, product substitutions, and occasional outbound telesales campaigns. Maintains accurate records, documentation, reports, and customer-service systems while meeting quality, productivity, schedule-adherence, and efficiency targets. Completes product and policy training and supports email, web, case-management, travel, and loyalty-program services in a 24/7 shift-based contact center.

Handles inbound customer calls regarding orders, product inquiries, quotes, returns, problem resolution, and product recommendations. Supports outbound telesales and promotional campaigns when needed. Maintains accurate records, documentation, reports, and system data; follows Mastercard procedures and quality standards; completes product and policy training; and meets schedule adherence, effectiveness, and efficiency targets. The role operates in an office contact center with rotating shifts seven days per week.

Handles inbound customer service calls involving orders, product inquiries, quotes, returns, problem resolution, cross-selling, and up-selling. Supports outbound telesales campaigns, maintains accurate records, prepares reports, follows Mastercard quality and productivity procedures, completes training, and meets schedule adherence and efficiency targets. The role operates in a 24/7 contact center and requires strong communication, customer service, computer, email, and chat skills.