Provide technical support and monitoring for Mastercard's operations environment, troubleshoot incidents, create/update tickets, perform routine maintenance, maintain metrics, and verify infrastructure meets requirements across Unix, mainframe, production control, debit, and network systems.

Provide technical support and monitoring for Mastercard's operations environment. Troubleshoot and remediate incidents, document recovery steps, perform routine maintenance, maintain metrics, and test infrastructure to ensure it meets specifications. Support OCC areas (Unix, Mainframe, Production Control, Debit, Network) with on-call and shift responsibilities.

Provide technical support and monitoring for Mastercard's operations environment. Analyze performance, test and verify infrastructure, take corrective actions, create/update tickets, perform routine maintenance, and maintain metrics to minimize customer impact.